Chargeback Lead

Chargeback Lead Requirements:

• 3-5 years of experience in Chargeback (Acquiring), in a bank and other Fintechs.

• Sound Knowledge of Chargebacks on all Card types (Mastercard, Visa & Verve) and domestic and international transactions.

• Must be abreast of the current regulatory requirements governing the Chargebacks Process

• Excellent communication skills and execution skills.

• Problem-solving and result oriented.

• Proficiency in Microsoft Office Packages

Chargeback Lead Requirements:

• 3-5 years of experience in Chargeback (Acquiring), in a bank and other Fintechs.

• Sound Knowledge of Chargebacks on all Card types (Mastercard, Visa & Verve) and domestic and international transactions.

• Must be abreast of the current regulatory requirements governing the Chargebacks Process

• Excellent communication skills and execution skills.

• Problem-solving and result oriented.

• Proficiency in Microsoft Office Packages

• Review, processing, and timely resolution of Acquired Claims for Domestic and International transactions for Nigeria and its Affiliates.

• A thorough understanding of the card brand dispute management rules, response codes, and recommended response data.

• Ensure timely processing and closure of claims lodged against Palmpay merchants on the appropriate Dispute Management portals

• Manage the refunds process end-to-end and ensure all refunds are initiated and completed in a timely manner • Working knowledge of banking operations, fraudulent investigations, and regulations related to disputes

• Liaise with the relevant unit, transaction owners, and processors with a view to resolving open and work-in-progress claims.

• Regularly compile and share insights and trends gleaned during the dispute management and refunds process • Follow up on Third Party Dependent transactions on the Dispute Portals for resolution and escalate appropriately.

• Daily management of our dispute management process on behalf of our merchants and acquirers across the country.

• Experience escalating chargebacks through re-presentment, arbitration, and any other dispute resolution classifications

• Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise

• Review and respond to mail inquiries