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Customer Service Representative

Closing: Feb 8, 2023

9 days remaining

Published: Jan 25, 2023 (5 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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  • We're hiring for a Customer Service Intern and we are eager to examine your resume.
  • The goal of this position is to maintain high customer satisfaction levels while ensuring great service standards and effectively handling customer queries for our company.

Qualifications

  • B.Sc. in communication or a related field
  • Female NYSC Corps member
  • Must be a Social Media savvy
  • Must reside in Abuja
  • Must be available to resume immediately

Requirements and Skills:

  • Exceptional problem-solving skills
  • Ability to understand instructions and act with minimal supervision
  • Knowledge about HR certification bodies is an advantage
  • Knowledge of Human Resources Procedures is an advantage
  • Experience providing customer support or working as a client service representative
  • Excellent history of timely execution of tasks
  • Active listening and strong phone contact handling skills
  • Knowledge of CRM systems and procedures
  • Customer-centeredness and the capacity to adjust to and react to various characters
  • Excellent presentation and communication abilities
  • The capacity to efficiently manage schedules
  • Have a strong persona on the phone and in-person.

Method of Application

Interested and qualified candidates should send their CV using the Job Title as the subject of the mail.

Responsibilities
  • We're hiring for a Customer Service Intern and we are eager to examine your resume.
  • The goal of this position is to maintain high customer satisfaction levels while ensuring great service standards and effectively handling customer queries for our company.

Qualifications

  • B.Sc. in communication or a related field
  • Female NYSC Corps member
  • Must be a Social Media savvy
  • Must reside in Abuja
  • Must be available to resume immediately

Requirements and Skills:

  • Exceptional problem-solving skills
  • Ability to understand instructions and act with minimal supervision
  • Knowledge about HR certification bodies is an advantage
  • Knowledge of Human Resources Procedures is an advantage
  • Experience providing customer support or working as a client service representative
  • Excellent history of timely execution of tasks
  • Active listening and strong phone contact handling skills
  • Knowledge of CRM systems and procedures
  • Customer-centeredness and the capacity to adjust to and react to various characters
  • Excellent presentation and communication abilities
  • The capacity to efficiently manage schedules
  • Have a strong persona on the phone and in-person.

Method of Application

Interested and qualified candidates should send their CV using the Job Title as the subject of the mail.

  • Organize a huge number of incoming calls and clients'requests across multiple channels (Website, emails and Social Media)
  • providing an effective document management system
  • To satisfy customers, determine their wants and evaluate them.
  • Create long-lasting connections and trust with your customers by being honest and communicative with them
  • Provide clients with necessary details about our services across different segments
  • Use the proper techniques and instruments to provide information that is true, accurate, and comprehensive
  • Meet phone handling quotas
  • Deal with complaints, offer suitable remedies and substitutes within the allotted timeframes, and follow up to ensure prompt resolution
  • Maintain client interaction logs, handle customer accounts, and filed paperwork.
  • Observe communication protocols, rules, and policies
  • Go above and beyond to engage with our customers professionally online and in-person


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