Customer Service Representative

• We're hiring for a Customer Service Intern and we are eager to examine your resume.
  
• The goal of this position is to maintain high customer satisfaction levels while ensuring great service standards and effectively handling customer queries for our company.
  

Qualifications

• B.Sc. in communication or a related field
  
• Female NYSC Corps member
  
• Must be a Social Media savvy
  
• Must reside in Abuja
  
• Must be available to resume immediately
  

Requirements and Skills:

• Exceptional problem-solving skills
  
• Ability to understand instructions and act with minimal supervision
  
• Knowledge about HR certification bodies is an advantage
  
• Knowledge of Human Resources Procedures is an advantage
  
• Experience providing customer support or working as a client service representative
  
• Excellent history of timely execution of tasks
  
• Active listening and strong phone contact handling skills
  
• Knowledge of CRM systems and procedures
  
• Customer-centeredness and the capacity to adjust to and react to various characters
  
• Excellent presentation and communication abilities
  
• The capacity to efficiently manage schedules
  
• Have a strong persona on the phone and in-person.
  

Method of Application

Interested and qualified candidates should send their CV using the Job Title as the subject of the mail.

• We're hiring for a Customer Service Intern and we are eager to examine your resume.
  
• The goal of this position is to maintain high customer satisfaction levels while ensuring great service standards and effectively handling customer queries for our company.
  

Qualifications

• B.Sc. in communication or a related field
  
• Female NYSC Corps member
  
• Must be a Social Media savvy
  
• Must reside in Abuja
  
• Must be available to resume immediately
  

Requirements and Skills:

• Exceptional problem-solving skills
  
• Ability to understand instructions and act with minimal supervision
  
• Knowledge about HR certification bodies is an advantage
  
• Knowledge of Human Resources Procedures is an advantage
  
• Experience providing customer support or working as a client service representative
  
• Excellent history of timely execution of tasks
  
• Active listening and strong phone contact handling skills
  
• Knowledge of CRM systems and procedures
  
• Customer-centeredness and the capacity to adjust to and react to various characters
  
• Excellent presentation and communication abilities
  
• The capacity to efficiently manage schedules
  
• Have a strong persona on the phone and in-person.
  

Method of Application

Interested and qualified candidates should send their CV using the Job Title as the subject of the mail.

• Organize a huge number of incoming calls and clients'requests across multiple channels (Website, emails and Social Media)
  
• providing an effective document management system
  
• To satisfy customers, determine their wants and evaluate them.
  
• Create long-lasting connections and trust with your customers by being honest and communicative with them
  
• Provide clients with necessary details about our services across different segments
  
• Use the proper techniques and instruments to provide information that is true, accurate, and comprehensive
  
• Meet phone handling quotas
  
• Deal with complaints, offer suitable remedies and substitutes within the allotted timeframes, and follow up to ensure prompt resolution
  
• Maintain client interaction logs, handle customer accounts, and filed paperwork.
  
• Observe communication protocols, rules, and policies
  
• Go above and beyond to engage with our customers professionally online and in-person