Fraud Analyst

Responsibilities

• Proactively monitor fraud analytics dashboards and trends, to uncover possible fraud cases warranting investigation.
  
• Conduct due diligence and process all fraud tickets from the Fresh desk with complete accuracy. 
  
• Investigate fraud leads from POC model, AWI model and FSR model. 
  
• Processing, documenting, and dispositioning fraud good leads accurately on the fraud SharePoint tracker to give strategic visibility to Management. 
  
• Sanction DSRs and other Sales Force Members for misconduct in line with the company’s Fraud Risk Management Policy and refer officers to HR disciplinary. 
  
•  Conduct sales KYC fidelity audit and provide weekly reports to Management while flagging infractions to their respective stakeholders for remediation. 
  
• Provide actionable weekly fraudulent Seller risk reports to the leadership team. 
  
• Assign and prioritize cases to Fraud Investigators that require field investigations 
  
• Occasionally support the team for field investigations and taking appearances for legal proceedings on behalf of the company in court. 
  
• Contribute to the creation of fraud rules by providing analytical data to support decisions. 
  
• Provide analysis, reporting, insights, and communications regarding the prevalence of fraud. 
  
• Document and track all fraud tickets on fraud SharePoint list correct data and maintain a high standard of data quality, controls, and comprehensiveness regarding all recorded data.  
  
• Send reports on daily ticket resolution and audits.  
  
• Prepare monthly field plan on behalf of the fraud team for field investigations. 
  
• Regularly monitor sales agents’ performance regarding credit metrics and fraud indicators  
  
• Conduct disciplinary investigations and measures as per fraud policies. 
  
• Respond to all fraud inquiries and leads provided within stipulated timelines. 
  
• Maintain a high standard of accurate fraud data  
  
• Support the team on the closure of all fraud cases within stipulated timelines. 
  
• Report regularly and clearly on fraud and sales team discipline trends 
  
• Support the fraud team in effecting DSR suspensions and provide insights on appropriate team disciplinary measures as stipulated by the policy. 
  
• Liaise with other departments to ensure that actions are appropriately carried out to execute key initiatives to reduce risk and improve accountability. 
  

Requirements and Qualification

• Knowledgeable in identifying indicators of fraud through data mining and analytical exercises. 
  
• Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders. 
  
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access, etc 
  
• Strong attention to detail and accuracy to factor every piece of information in the investigation of cases is required.  
  
• A goal-oriented individual with a strong focus on completing tasks and producing high-quality results within a fast-paced environment. 
  
• Ability to work in a team-oriented environment as well as the ability to collaborate with other professionals relevant in performing the job successfully. 
  
• Must be comfortable with analyzing and synthesizing large data sets and require the ability to work independently and make complex investigative decisions 
  
• Bachelors or Masters’ degree in Finance, Business Management, Business Administration or any relevant discipline.  
  
• Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE). 
  
• At least two (2) years’ of work experience in the same or related role 
  

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.