Reconciliation And Dispute Settlement Officer

Qualifications:

• Bachelor's degree in Business or any related discipline from an accredited university.

• 3-4 years' experience in a related field.

Skills:

• Knowledge of MS Excel, Word, tableau/PowerPoint.

• Exceptional written and oral communication skills.

• Strong ability to adapt quickly and work in a fast-paced environment.

• Strong analytical and problem-solving skills.

• Exceptional organizational and multitasking skills.

• Strong attention to details.

• Strong ability to analyze, interpret and explain different business cases.

• Time management and ability to work towards a deadline (and meet deadlines).

• Ability to work independently and as part of a team.

• Demonstrated ability to handle multiple and changing priorities and to work well under pressure.

Qualifications:

• Bachelor's degree in Business or any related discipline from an accredited university.

• 3-4 years' experience in a related field.

Skills:

• Knowledge of MS Excel, Word, tableau/PowerPoint.

• Exceptional written and oral communication skills.

• Strong ability to adapt quickly and work in a fast-paced environment.

• Strong analytical and problem-solving skills.

• Exceptional organizational and multitasking skills.

• Strong attention to details.

• Strong ability to analyze, interpret and explain different business cases.

• Time management and ability to work towards a deadline (and meet deadlines).

• Ability to work independently and as part of a team.

• Demonstrated ability to handle multiple and changing priorities and to work well under pressure.

Job Description:

• Daily reconciliation of our settlement reports, bank accounts and Nomba system to ensure the integrity and accuracy of transactions and bank debits.

• Reconcile all daily data held in our systems to ensure only the right transaction values and charges were disbursed to agents/customers.

• Ensuring daily reconciliations are completed in an accurate and timely manner.

• Working with other teams to improve processes with the view of reducing loopholes to improve quality and efficiency of reconciliation.

• Report and escalate all non-reconciling items to ensure they are communicated via email or any appropriate means to the relevant teams for investigation or correction while remaining responsible for effective resolution.

• Engaging with both internal and external stakeholders to assist with the investigation of the root cause of losses and working with subject matter experts to identify and execute solutions.

• Support the evolution of tools and processes to ensure that an integrated and automated service is provided.

• Actively seek out and build relationships with others who can provide information or intelligence to drive success.

• Providing timely reconciliation reports and updates to your line manager.

• Process and check that all transactions and reconciliation systems are accurate through the team’s checks and balances processes