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MacTay Consulting

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Africa
Kenya
Uganda

Fuzu

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Relationship Officers

Closing: Jun 1, 2024

14 days remaining

Published: May 17, 2024 (1 day ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Qualification
  • Minimum educational level: Bachelor's Degree in Social Science or Humanities or HND with a Master's Degree

Experience:

  • Minimum of 1 year of working experience

Key Competencies / Knowledge:

  • Deposit Base volume.
  • Market Share growth
  • Quality of risk assets created.
  • Quality of Credit analysis / decisions.
  • Timely delivery of investment letters and other correspondences to clients.
  • Complete and accurate documentation for current accounts and investment holders
  • Quality of Collateral documents for facility customers.
  • Customer complaint level.
Responsibilities
Qualification
  • Minimum educational level: Bachelor's Degree in Social Science or Humanities or HND with a Master's Degree

Experience:

  • Minimum of 1 year of working experience

Key Competencies / Knowledge:

  • Deposit Base volume.
  • Market Share growth
  • Quality of risk assets created.
  • Quality of Credit analysis / decisions.
  • Timely delivery of investment letters and other correspondences to clients.
  • Complete and accurate documentation for current accounts and investment holders
  • Quality of Collateral documents for facility customers.
  • Customer complaint level.
  • Assist customers get value for their money, make the right choices, and make their money work for them.
  • Be the number one resource for customers to get advice on their account.
  • Speaking with customers would also be a large part of your day-to-day work either over the phone or face to face in addition to providing solution to their financial needs.
  • Duties & Responsibilities
  • Ensure adequate adherence to Credit policies, processes, and procedures, book deals for new deposits within 24 hours.
  • Follow up on processing of roll-over of investments and delivery of investment letters to customers within 24 hours of maturity.
  • Responsible for opening new accounts and follow-up on outstanding documentation.
  • Follow up on customer’s requests such as pay-in cheques, collect cash, process drafts, process transactions, etc.
  • Update new deposits and new accounts on the system daily.
  • Responsible for recording new accounts, deposits and FX transactions daily.
  • Make daily/periodic reports to the Branch Leader on marketing activities and/or prompt potential businesses in pipeline needing senior support, including other reports as may be required by Management from time to time.
  • Participate in all marketing plans and strategy development initiatives of the Branch Leader that will increase the market share/market penetration of the Branch.
  • Ensure prompt response to internal correspondences i.e. memos/mails from within the Bank requiring your attention and/or response.
  • Ensure sound work attitude, good working relationship with your supervisor/ colleagues and above all, your integrity/character must be above board.
  • Carry out any other duty that may be assigned to you from time to time by the supervisor.

Tags

Customer support, client care jobs

Banking, microfinance, insurance industry jobs

Entry and Basic-level jobs

Jobs in Lagos

Jobs in Nigeria

Customer support, client care jobs in Lagos

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