For employers

Published

Industry

Administrative, clerical Jobs in Africa

105

jobs

Sybyl

Fast Apply
Only on Fuzu

Help Desk Executive

Ethiopia

7 days remaining

GIZ KE

Only on Fuzu

Intern - Logistics Department

Nairobi, Kenya

6 days remaining

White Labelled Employer

Fast Apply
Only on Fuzu

Administrative Assistant

Nairobi, Kenya

16 days remaining

MSVL Group

Fast Apply
Only on Fuzu

Personal Assistant ( Male / Female)

Nairobi, Kenya

9 days remaining

MSVL Group

Fast Apply
Only on Fuzu

Administration Manager ( Kenyan Citizen)

Nairobi, Kenya

19 days remaining

Employd Staffing Solutions

Only on Fuzu

Office Admin - Automotive Industry

Nairobi, Kenya

5 days remaining

Tempkers Limited

Personal Technical Assistant

Lagos, Nigeria

27 days remaining

Primero Transport Services

Administrative Officer

Lagos, Nigeria

17 days remaining

Evidence Action

Intern, Field Operations, MLE

Lagos, Nigeria

14 days remaining

Get personalised job alerts directly to your inbox!

International Planned Parenthood Federation (IPPF)

Front Office Specialist - Float

Nairobi, Kenya

12 days remaining

Country / Region

Kenya
Nigeria
Uganda

Fuzu

About Fuzu
Careers at Fuzu
Contact us

© Fuzu Ltd 2024

Only on Fuzu

Help Desk Executive

Closing: May 8, 2024

7 days remaining

Published: Apr 30, 2024 (2 days ago)

Fast Apply

Apply for this job in seconds! Employer will review your Fuzu Profile and contact shortlisted candidates through Fuzu .

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

Sign up to view job details.

As a Helpdesk Executive, you will
provide support to customers and you will ensure customer satisfaction and coordinate
customer service needs with other functions as required. Receive, Record,
assign, and monitor all calls and escalate where necessary.


Responsibilities

As a Helpdesk Executive, you will
provide support to customers and you will ensure customer satisfaction and coordinate
customer service needs with other functions as required. Receive, Record,
assign, and monitor all calls and escalate where necessary.


  • Answer calls and respond to emails
  • Handle customer inquiries both telephonically and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Update Customer base with new customer information
  • Update existing customer information 
  • Update all calls received on Navision. Does this sound better?
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs
  • Produce call reports
  • Collect and preserve the job cards and signoff documentations for future reference


Tags

Administrative, clerical jobs

Computers, software development and services industry jobs

Mid-level jobs

Applications submitted via Fuzu have 32% higher chance of getting shortlisted.

Check out the following blog posts to support your job search