Certificate or diploma in front office, hospitality, customer service, business or a related field, or equivalent demonstrable experience.

Minimum 1–2 years’ experience in a customer-facing role, reception, front desk, retail, hospitality or a gym/wellness setting.

Experience handling cash and processing payments (including M-Pesa) accurately.

Comfortable using a computer, gym/membership software or a CRM, and messaging apps.

Desirable: prior experience in a gym, fitness or membership-based business; a personal interest in fitness.