Education and Experience

• Holder of a degree (business related preferably) from a recognized University will be desired) or its equivalent with 7 years’ experience in a managerial function
  
• Holder of banking professional qualifications such as ACIB or AKIB and working experience in a multicultural environment will have an added advantage
  
• Over 12 years working experience at Financial Service industry (Banking), with prior experience in both Branch operations and credit having served in the current role for more than 5 years
  

Financial Management

• Spearhead the development of the annual and quarterly financial plans and budgets for the branch.
  
• Direct the Branch's overall effort in growing business in optimum proportions to achieve set targets.
  
• Develop and deepen relationships with existing and potential customers. Identify and disseminate market opportunities and information to guide business development efforts and product development.
  
• Conduct regular business visits both to clients of the Bank, prospects and branch/affiliates of the Bank.
  
• Maintain a sustainable, profitable and high-quality balance sheet.
  
• Cost management –enforce cost optimization of the resources.
  
• Continuously review business case for all products and the branch to ensure that all products and Sectors/Segments contribute positively to the strategic goals of the Bank.
  

Market & Customer Service

• Act as the Banks's brand ambassador.
  
• Participate in development & execution of strategies that build the Equity brand and endear it to its chosen markets.
  
•  Position Equity Bank Kenya as a preferred Bank.
  
•  Ensure full adherence to the Bank’s customer service chatter.
  
• Increase market share in line with strategic ambitions and in a profitable, ethical, and sustainable manner.
  

Audit Risk & Compliance

• Custodian and enforcement of policies and procedures from regulatory authorities, Equity bank and other stakeholders.
  
• Put in place effective Business Continuity plan
  
• Ensure audit and risk rating for the business unit improves and is within set thresholds as per the key performance indicators communicated sometimes.
  
• Communicate and articulate the Bank’s risk and control environment to the unit staff and ensure good appreciation of the same
  

People Management

• Maintain the appropriate number and caliber human resource to deliver exceptional service, achieve targets and maximize the business' efficiency and effectiveness.
  
• Manage succession at all levels and strive to have competent successors for every key position in the branch with the aim of efficient business continuity and cost management.
  
• Mentor and coach staff to build their capacity to perform the roles assigned to them.
  
• Provide career guidance and avail learning opportunities and assignments to enhance engagement and career progression.
  
• Maintain high morale and motivated staff in the branch
  
• Set performance expectations and conduct performance management evaluations promptly to ensure superior performance levels are maintained.
  
• Adhere to HR policies in the management of employees.
  

Performance & Reporting

• Optimize the use of the Bank’s Management Information System for staff performance management.
  
• Ensure optimum segmentation of the Bank’s client database and targeted marketing on the various business segments.
  
• Ensure data integrity is maintained regarding the database management and adequate assignment of clientele to business units and to relationship managers/Officers.
  
• Submission of relevant and timely reports to the various key stakeholders to aid in decision making.