Required Qualifications & Skills

• At least 5 years’ experience in Credit/debt collection.
  
• Bachelor’s degree in any business field.
  

1. Plan, coordinate and lead the recovery of delinquent loans in line with the debt recovery policies and procedures, Managing and attaining targets for written-off loans as per approved budget

2. Manage the non-performing institutional portfolio in such a way as to ensure that loss to BRAC is minimized, controlled or avoided.

3. Manage the performance of staff in the collections unit by setting staff performance targets and ensuring a workable system and processes are put in place to achieve the set targets.

4. Review and profile the delinquent portfolio thoroughly to ascertain the causes of default and recommend remedial action.

5. Manage staff performance by issuing performance targets, monitoring and evaluating the achievement of such targets.

6. Assign recovery accounts to external debt collectors and lawyers upon approval by the departmental head.

7. Where the accounts have been identified as non-performing, immediately initiate proceedings in close coordination with Regional Managers, Legal department, external lawyers and external debt collectors.

8. Liaise with Management at branches to coordinate recovery of written-offs and non-performing loans in line with the bank’s policies and procedures.

9. Prepare regular reports with recommendations on accounts identified for close monitoring and for further recovery action on an ongoing basis and forward to Branch managers, Departmental and Regional heads.

10. Train and guide staff in the best practices in the recovery of delinquent loans.

11. Negotiate with debtors and ensure that they repay the bad debts at the lowest cost to the Bank.