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Industry (Information technology, software development, data)
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Seniority (Information technology, software development, data)
© Fuzu Ltd
Seven Up Bottling Company
Manufacturing
Description
Requirements
- Bachelor’s degree or HND in Computer Science, Information Technology, Computer Engineering, or a related field.
- 2 – 5 year’s experience in end-user technical support
- CompTIA A+
- Microsoft Certified Modern Desktop Administrator and Google Platforms.
- ITIL Foundation (For service management environments)
- Strong troubleshooting skills for laptops, desktops, printers, and scanners.
- Hands-on experience with Windows OS installation, configuration, and maintenance.
- Experience managing user accounts in Active Directory
- Basic understanding of networking (LAN, Wi-Fi, DNS, VPN)
Responsibilities
- Install, configure, and maintain end-user devices, including OS, deployment, system upgrades, and hardware troubleshooting.
- Diagnose and resolve software, login, and Active Directory access issues.
- Support network and shared printers, including driver configuration and scan-to-email/folder troubleshooting.
- Provide first-line ERP support, resolving user access issues and transaction error while escalating system bugs when necessary (SAP and other Business Applications)
- Manage user accounts, permissions, and email configuration (Google environment).
- Log and resolve incidents through a helpdesk system, ensuring SLA compliance and user satisfaction.
- Troubleshoot basic network connectivity issues including LAN, Wi-Fi, DNS, and VPN access
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