Published

Customer Service Jobs in Africa

605

jobs

Fadac Resources and Services

Customer Service Manager

Lagos, Nigeria

H.B. Fuller

Customer Service Agent

Nairobi, Kenya

IMK Business Consultants

Customer Service Executive

Kampala, Uganda

The People Practice

Customer Service Officer

Lagos, Nigeria

Energy Talent Company

Customer Service Representative - Benin

Lagos, Nigeria

Leadway Assurance Company Limited

Customer Service Officer / Finance Representative

Lagos, Nigeria

Kenya Airways

Customer Service Agent - Travel Document Unit

Nairobi, Kenya

Maersk Line

Airfreight Customer Service Agent

Nairobi, Kenya

Synapse Services

Admin & Customer Service Lead

Portharcourt, Nigeria

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SMEP Microfinance Bank Limited

Relationship Officers – Operations & Customer Service

Nairobi, Kenya

Customer Service Manager

Closing: Jul 31, 2024

13 days remaining

Published: Jul 16, 2024 (3 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Job Requirements
  • Candidates should possess B.Sc Degrees with 3 - 5 years relevant work experience in IT services industry
  • Capable of developing and improving our Customer Service approach, strategy and implementation
  • An analytical mind with attention to detail, with particular focus on qualitative data when reviewing performance.
  • The ability to use your own initiative, balance priorities and work with minimal supervision.
  • Self-motivated and passionate about improving the quality of customer service.
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes.
  • Experience in document creation.


Responsibilities
Job Requirements
  • Candidates should possess B.Sc Degrees with 3 - 5 years relevant work experience in IT services industry
  • Capable of developing and improving our Customer Service approach, strategy and implementation
  • An analytical mind with attention to detail, with particular focus on qualitative data when reviewing performance.
  • The ability to use your own initiative, balance priorities and work with minimal supervision.
  • Self-motivated and passionate about improving the quality of customer service.
  • Highly organized and able to multi-task.
  • Self-driven and proactive nature.
  • Excellent communication and interpersonal skills.
  • Demonstrate leadership qualities.
  • High computer literacy and ability to learn new software.
  • Knowledge of customer success processes.
  • Experience in document creation.


Job Duties

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Work with other team members to from other departments dedicated to the same client account to ensure the highest quality of service delivery and all client needs met
  • Improve onboarding processes.
  • Evaluate and improve tutorials and other communication infrastructure.
  • Mediate between clients and the organization.
  • Handle and resolve customer requests and complaints.
  • Learn from complaints and use customer feedback to improve services.
  • Develop relationships with key stakeholders, including partners and key community groups.

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