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Customer Service Jobs in Africa

564

jobs

Vivo Energy Uganda

Customer Service Manager

Kampala, Uganda

8 days remaining

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Flour Mill of Nigeria Plc

Customer Service Officer - Golden Fertilizer

Lagos, Nigeria

Closing today

Country / Region

Kenya
Nigeria
Uganda

Fuzu

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Customer Service Manager

Closing: May 1, 2024

8 days remaining

Published: Apr 19, 2024 (5 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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The Customer Service Manager at Vivo Energy Uganda is responsible for leading and managing the customer service team, ensuring the delivery of exceptional service to customers and establishing strong relationships with key stakeholders. The Customer Service Manager will be responsible for managing customer inquiries, resolving issues, and implementing customer service strategies to enhance customer satisfaction and loyalty.


Requirements

  • Minimum of 5 years of experience in customer service management
  • Bachelor's degree in business administration or a related field
  • Proven track record of leading and managing customer service teams
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Ability to build and maintain strong relationships with customers and stakeholders
  • Knowledge of customer service systems and tools
  • Strong leadership and management abilities
  • Ability to work in a fast-paced, dynamic environment


Responsibilities
The Customer Service Manager at Vivo Energy Uganda is responsible for leading and managing the customer service team, ensuring the delivery of exceptional service to customers and establishing strong relationships with key stakeholders. The Customer Service Manager will be responsible for managing customer inquiries, resolving issues, and implementing customer service strategies to enhance customer satisfaction and loyalty.


Requirements

  • Minimum of 5 years of experience in customer service management
  • Bachelor's degree in business administration or a related field
  • Proven track record of leading and managing customer service teams
  • Excellent communication and interpersonal skills
  • Strong problem-solving and decision-making abilities
  • Ability to build and maintain strong relationships with customers and stakeholders
  • Knowledge of customer service systems and tools
  • Strong leadership and management abilities
  • Ability to work in a fast-paced, dynamic environment


  • Lead and manage the customer service team, providing guidance, coaching, and support to ensure optimal performance
  • Develop and implement customer service strategies to improve customer experience, increase customer satisfaction, and drive customer loyalty
  • Monitor and evaluate customer service performance, identifying areas for improvement and implementing necessary changes
  • Establish and maintain effective relationships with key stakeholders, including customers, suppliers, and internal teams
  • Resolve customer complaints and issues in a timely and efficient manner, ensuring customer satisfaction
  • Collaborate with cross-functional teams to improve processes and enhance the overall customer experience
  • Implement and manage customer service systems and tools to streamline operations and improve efficiency
  • Stay updated on industry trends and best practices in customer service, and propose innovative solutions to enhance customer satisfaction.
Requirements


Tags

Customer support, client care jobs

Energy, utilities, environment industry jobs

Mid-level jobs

Jobs in Kampala

Jobs in Uganda

Customer support, client care jobs in Kampala

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