Oasis Outsourcing
Kenya Customer Service Representative
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Profession (Entry and Basic-level)
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Customer support, client care,Electrical engineering,Energy, power,Engineering, architecture,Government, community development, public services,Information technology, software development, data,Manufacturing, operations, quality,Media, communications, languages,Medical, health,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Telecommunications,Transportation, logistics, driving,
Industry (Customer support, client care, Entry and Basic-level)
Banking, microfinance, insurance,Communications, media, radio, tv,Computers, software development and services,Energy, utilities, environment,Finance & FinTech,Health care, medical,Human resources, talent development, recruiting,Non-profit, social work,Outsourcing, leasing,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Transportation, logistics, storage,
Seniority (Customer support, client care)
© Fuzu Ltd
Oasis Outsourcing
Communications + 3 more
Description
About the Role
Driven by a passion for people and service excellence, this role focuses on delivering high-quality customer support through phone calls and chat interactions. As a Customer Service Representative, you will assist customers with inquiries related to products, services, order status, and general support.You will work in a high-volume contact center environment
Requirements
English level: C1 (Advanced/Fluent).
At least 1 year of customer service experience, in a contact center environment.
Comfortable working in high-volume, fast-paced environments
Responsibilities
Key Responsibilities
- Handle customer inquiries through calls and chats, covering purchases, services, order status, and general support.
- Manage a high volume of calls while maintaining quality and professionalism.
- Provide accurate, clear, and timely information to customers.
- Demonstrate flexibility to work different shifts, including evenings and weekends.
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