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Industry (Customer support, client care)
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Seniority (Customer support, client care)
© Fuzu Ltd
Stanbic IBTC Bank
Financial Services
Description
Qualifications
- Minimum of First Degree
- Knowledge of the bank's products, compliance procedures and regulations governing the management of financial services. Previous branch banking experience.
Responsibilities
- Manage and resolve escalations and complex client issues by providing tailored solutions, ensuring high service quality and driving customer retention within the branch.
- Issue off-cycle statements at customer’s instance and keep records of all source instructions from customers.
- Process written inter-account transfer instructions and execute all financial transactions within approved limits of authority.
- Identify cross-selling and migration opportunities and sell products/services proactively.
- Educate customers on the benefits of the bank’s products and services to drive customer engagement and support business development goals.
- Maintain a high level of customer satisfaction by providing consistent, professional support to all branch visitors.
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