Qualification & Experience

• Bachelor’s degree in computer science, Information Systems, Engineering, or a related technical field
  
• 10+ years of experience in technical writing, documentation management, or related IT delivery roles
  
• Relevant certifications in Technical Writing, Information Design, Business Analysis, IT Service Management, or other related disciplines
  
• Proven experience supporting large-scale IT projects or digital transformation initiatives
  
• Strong familiarity with enterprise systems, integration-heavy environments, and regulated industries
  

• Define, own, and continuously enhance the technical documentation framework across IT programs, aligned with SDLC, Agile, and hybrid delivery models.
  
• Establish and enforce documentation standards, templates, style guides, and version control practices across the Digital Transformation & Projects unit.
  
• Ensure all project documentation complies with internal governance, audit, and regulatory requirements.
  
• Collaborate with Program Managers, Business Analysts, Architects, QA, and Developers to translate complex technical and business concepts into clear, structured, and actionable documentation.
  
• Ensure documentation enables effective project delivery, operational readiness, and seamless handover to IT support teams.
  
• Support regulatory reviews, audits, and risk assessments by maintaining high-quality documentation, reducing repeat audit findings.
  
• Act as the single point of accountability for documentation quality across all IT initiatives.
  
• Coach and mentor technical writers and project team members on documentation standards, best practices, and Agile documentation approaches.
  
• Maintain a centralized knowledge repository to ensure consistency, reuse, and preservation of institutional knowledge.