SKILLS, KNOWLEDGE & COMPETENCIES

• Strong communication and interpersonal skills.
  

• Good negotiation and persuasion abilities.
  

• Customer service orientation.
  

• Attention to detail and accuracy.
  

• Ability to maintain confidentiality and professionalism.
  

• Basic analytical and problem-solving skills.
  

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
  

• Ability to work under pressure and meet performance targets.
  

• Good report-writing and record-management skills.
  

• High integrity and ethical standards.
  

QUALIFICATIONS & EXPERIENCE

• Business Degree.
  
• Proficiency in computer applications.
  

• Contact customers with overdue loan repayments through phone calls, SMS, email, and other approved communication channels.
  

• Supporting coordination with EDC partners on Digi Loan recovery activities.
  

• Timely updates of loan balances for the portfolio under EDC.
  

• Preparing daily, weekly, and monthly Digi Loan collections reports.
  

• Monitoring and tracking DPD 1–6 accounts for early intervention in terms of SMS, Calls and emails.
  

• Identifying anomalies in the Digi Loan portfolio before the accounts are due for outsource.
  

• Updating collection performance trackers and dashboards.
  

• Assisting in reconciliation of recovery data between internal systems and outsourced agents.
  

• Supporting ad hoc analysis on Digi Loan portfolio performance trends.