EDUCATIONAL QUALIFICATIONS, KNOWLEDGE & KEY SKILLS, AND COMPETENCIES:

• Higher Diploma in a related field
  
• At least 1 year of experience in Operations or Customer Service
  
• Strong customer relationship experience
  
• Solid understanding of customer service and operations
  
• Experience working within a customer relations environment, preferably in a call center (working in healthcare insurance preferred)
  
• Typing skills (at least 30 words per minute preferred)
  
• Excellent telephone skills
  
• Excellent conflict resolution skills
  
• Technical skills (preferably with telephone and order booking systems)
  
• Excellent communication skills, both spoken and written
  
• Excellent negotiation and interpersonal skills
  
• Mental alertness
  
• Assertiveness