Scheduler – Home Care Services

Position Summary

The Scheduler plays a key role in maintaining strong relationships with clients and caregivers, ensuring a high‑quality “best in home care” experience. This role is responsible for accurate scheduling, caregiver–client matching, coordinating office functions, and supporting payroll-related processes. The Scheduler must be positive, organized, adaptable, and able to multitask in a fast‑paced environment.

Adaptability

• Assist with sales, marketing, and public relations as needed.
  

Decision Making & Judgment

• Uphold company values and integrity in all interactions.
  
• Problem-solve effectively in a fast-paced environment.
  

Organization

• Schedule and coordinate daily caregiver activities.
  
• Support payroll by verifying time sheets, updating telephony records, and entering payroll data.
  
• Maintain accurate caregiver records in ClearCare, ensuring complete and current personnel files.
  

Stress Management

• Perform on-call coordinator duties as needed.
  
• Maintain professionalism under pressure.
  
• Multitask efficiently in a busy office.
  

Likability

• Interview, screen, and test applicants while ensuring a positive candidate experience.
  
• Assist with recruitment, hiring, orientations, in-services, and disciplinary processes.
  
• Work collaboratively as part of the office team.
  
• Build rapport with clients and care staff, recognizing individual needs.
  

Resourcefulness

• Support general office and clerical duties.
  
• Perform other tasks as assigned by the Operations Manager.
  

Qualifications & Skills

• High school diploma or equivalent; minimum 2 years of business experience.
  
• Strong organizational skills and basic office/computer proficiency.
  
• Excellent interpersonal and telephone communication skills.
  
• Knowledge of common medical terminology preferred.
  
• Ability to work independently and exercise sound judgment.
  
• Ability to read, write, speak, and understand English.
  
• Availability for on‑call duties outside normal office hours.