Oasis Outsourcing
Customer Operations Manager
Nairobi • Kenya
LED Power Technologies (EA) K Ltd
Kitchen Attendant
Nairobi • Kenya
UNEP
Environment Statistics and Analysis
Nairobi • Kenya
Mogo Kenya Limited
Debt Collection Call Center Agent
Nairobi • Kenya
Rainforest Alliance
Senior .Net Developer
Nairobi • Kenya
Jibu
Sales Agent
Nairobi • Kenya
AAA Growers
Head of Finance Department
Nairobi • Kenya
UNICEF
Data System And Analysis Consultant, Pme Kenya, Nairobi, 7 Months, Remote, Open Only For National Consultants #592756
Nairobi • Kenya
Rainforest Alliance
Senior React Developer
Nairobi • Kenya
Get personalised job alerts directly to your inbox!
UNICEF
Language Consultant, Investigation Section, Oiai, 12 Months, Nairobi, Kenya (Remote), # 592806
Nairobi • Kenya
Top cities with open vacancies
Jobs in Nairobi, Jobs in Kiambu, Jobs in Ruiru, Jobs in Limuru, Jobs in MombasaCompanies hiring now
KCA University, Kenyatta University, Nairobi International School, Oasis Outsourcing, UNEPProfession
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Teaching, training,Telecommunications,Transportation, logistics, driving,
Industry
Aeronautics,Agriculture, fishing, forestry,Automotive,Banking, microfinance, insurance,Communications, media, radio, tv,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Data/Research,Education, academic,Electronics,Energy, utilities, environment,Engineering, architecture,Entertainment, events,Finance & FinTech,Financial Services,Governmental,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Legal, accounting,Manufacturing,Marketing, advertising,Non-profit, social work,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Security,Telecommunications,Textile, fashion,Transportation, logistics, storage,
© Fuzu Ltd
Oasis Outsourcing
Retail + 2 more
Description
Customer Operations Manager
Location: Nairobi
Schedule: Monday to Friday, 8:00 a.m. – 5:00 p.m. (Central Time)
We are seeking a Customer Operations Manager responsible for ensuring an exceptional customer experience and operational efficiency across ecommerce and fulfillment. This role covers three core areas: Customer Support, Order Management, and Reporting.
Requirements:
- Experience in Customer Operations, ecommerce, fulfillment, or customer service.
- Strong organizational skills and attention to detail.
- Experience managing orders (backorders, partial and international shipments).
- Experience with dashboards, operational trackers, and KPI reporting.
- Advanced English (near-native), both written and spoken.
- Bachelor’s degree in Marketing or a related field.
- Ability to work remotely and independently.
- Analytical mindset, problem-solving skills, and a customer-first approach.
Nice to Have:
- Experience with Shopify.
- Familiarity with AI tools (ChatGPT, Claude, Gemini).
- Experience working with 3PL or fulfillment partners.
- Interest in process improvement and operational optimization.
Ideal Profile:
Highly organized, reliable, and proactive individual with strong attention to detail, professional maturity, and a continuous improvement mindset. Results-oriented with a strong sense of ownership over the customer experience.
Responsibilities
Key Responsibilities:
- Manage customer communication via email with clarity, professionalism, and timeliness.
- Resolve issues related to orders, shipments, returns, damages, replacements, and changes.
- Process refunds, returns, discounts, and gift cards.
- Manage ecommerce and wholesale orders from start to finish.
- Monitor pending orders, partial shipments, delays, and backlog.
- Coordinate international shipments and order modifications with logistics partners.
- Maintain updated dashboards, trackers, and operational reports.
- Track KPIs and daily performance metrics.
Start hiring with Fuzu
Recruit better talent faster - on your own or with our support.
Explore recruitment platformJob search tips from Fuzu
Selected articles on cover letters, CV structure, and interview preparation.