Java House Africa Ltd
Branch Supervisor
Nairobi • Kenya
Kicheche Camps
Camp Administrator
Nairobi • Kenya
Mawingu Networks
Customer Service Team Intern
Nairobi • Kenya
Odoo
Partner Manager - Africa (French Speaker)
Nairobi • Kenya
Odoo
Partner Recruiter (French Speaker)
Nairobi • Kenya
Odoo
Sales Executive - Africa (French Speaker)
Nairobi • Kenya
Odoo
Sales Executive
Nairobi • Kenya
Odoo
Customer Success Manager - Africa (fluent in French)
Nairobi • Kenya
Odoo
Sales Executive
Nairobi • Kenya
Get personalised job alerts directly to your inbox!
Odoo
Customer Care Manager - Africa (French Speaker)
Nairobi • Kenya
Top cities with open vacancies
Jobs in Nairobi, Jobs in Kiambu, Jobs in Ruiru, Jobs in Limuru, Jobs in MombasaCompanies hiring now
KCA University, Kenyatta University, Nairobi International School, Oasis Outsourcing, UNEPProfession
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Sports, beauty, wellbeing,Teaching, training,Telecommunications,Transportation, logistics, driving,
Industry
Aeronautics,Agriculture, fishing, forestry,Automotive,Banking, microfinance, insurance,Communications, media, radio, tv,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Data/Research,Education, academic,Electronics,Energy, utilities, environment,Engineering, architecture,Entertainment, events,Finance & FinTech,Financial Services,Governmental,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Legal, accounting,Manufacturing,Marketing, advertising,Non-profit, social work,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Security,Telecommunications,Textile, fashion,Transportation, logistics, storage,
© Fuzu Ltd
Java House Africa Ltd
Restaurant + 2 more
Description
Java House is hiring an Branch Supervisor to join its team.
Qualifications
- Must have a degree/diploma in food & Beverage service or an equivalent of the same from a well-recognized institution.
- Have a competent knowledge on Customer Service and people management system.
- Computer literate in MS Suite.
- Two or more years of front-of-the-house operations and/or experience as a stand-in manager or Management trainee in the service or food and beverage industry-experience.
- Ability to communicate clearly in English.
- Ability to review P&L
- Able to handle money and operate a point-of-sale system
- Must be prepared to work under pressure.
- Must have the ability to co-ordinate skills; demonstrate good core ethics and values.
- Must be result oriented, self-driven, articulate and pro-active.
Must have the ability to make quick and sound decisions.
Responsibilities
- Ensure that all restaurant policies and procedures, standards specifications and guidelines are followed and completed on a timely basis.
- Ensure compliance with health and safety, food preparation and serving, repair and maintenance.
- Ensure company objectives in sales, service quality, appearance of facility and hygiene through training of employees and creating a positive, productive working environment through organizing and supervising regular Branch deep cleaning.
- Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
- Prevent, handle and resolve complaints regarding food quality and service.
- Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.
- Prevent and resolve personnel problems
- Minimise guest complaints by ensuring all guests are served. This will be done by ensuring 95% of their time is spent on floor coverage.
- Ensuring that the set SOPs of cash handling are adhered to
- Taking correct take away orders and ensuring they are correctly dispensed
- Ensuring prompt billing is done and correct change is given
- Ensuring delivery orders are prepared and picked on time
- Suggestive selling products and introduction of new ones to guests
- Maintaining high hygiene standards at the cashier station
- Ensure cutlery is wiped, polished and well displayed at the respective stations
- Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
- Seeks, listens and responds to Guest feedback.
Start hiring with Fuzu
Recruit better talent faster - on your own or with our support.
Explore recruitment platformJob search tips from Fuzu
Selected articles on cover letters, CV structure, and interview preparation.