Qualifications

• Degree in Computer Science/Telecom engineering /electrical& electronics engineering/IT
  
• Minimum of 5 years working experience in a busy heterogeneous IT environment, of which 3 year should be in a GSM environment, working knowledge of LAN/WAN principles, working knowledge of Linux, databases, IoT, NFV and SDN, Big data, Microservices, Restful Open APIs, Android, IoS, HTML, CSS, JavaScript, SQL, NoSQL, XML, JSON, YAML, Perl/Python, bash Scripting and Java
  
• Machine learning and AI skills for predictive/proactive/cognitive maintenance · Knowledge of working with new Dev tools i.e python, Java, VB.NET or C#.
  
• Knowledge of visualization tools PowerBI, Tableu, Qlik Sense, etc
  
• Microservices architecture · Working knowledge of Big data systems, SQL and NoSQL database management systems with strength in MySQL, Oracle, Sybase, PostgreSQL, MongoDB.
  

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
  
• All employees have a responsibility to adhere to safety, health, and wellbeing policies, guidelines and procedures in all actions and decisions.
  
• Providing end to end proactive monitoring of operations support systems and maintenance, including managing level two and level three incident and problem management.
  
• Ensure all faults reported are resolved within agreed timelines and the tickets are well documented and updated. · Implement proactive measures to ensure system uptime of implemented systems.
  
• Has in-depth understanding and can work with popular database systems like MySQL, PostreSQL, MSSQL,Oracle, NoSQL DBs
  
• Good working experience in a heterogeneous environment supporting different OS including Windows servers, RHEL, VMware, FusionSphere
  
• Ensure vulnerabilities identified within OSS systems are fixed within SLA.
  
• Maintain Security Baseline standards across OSS systems including User management policy controls
  
• Implementation and Monitoring of capacity on systems, probes, SoC and CEM systems in accordance with Safaricom Standards.
  
• Monitor systems capacity utilizations, Backup/Restore and BCPs
  
• Conduct regular vendor support review meetings.
  
• Auditing of OSS systems - Both Internal and External audit.
  
• Retire legacy systems and drive adoption of new systems.
  
• Ensure system and service availability for all OSS systems · Experience with Open APIs integrations with service management systems.
  
• Developing and executing automation scripts and maintenance jobs · Maintaining an Asset register for both IT and Telco
  
• Developing and maintaining cloud solutions in accordance with best practices.
  
• Develop and implement data pipelines that extracts, transforms and loads data into an information product that helps to inform the organization in reaching strategic goals
  
• Automate 3P (Platforms, Processes, People) workflows journeys for OSS FCAPS to enhance real-time service monitoring , issue resolution and user experience
  
• Follow up with the vendor or 3rd parties to ensure all escalated tickets are resolved timely.