KEY RESPONSIBILITIES & ACCOUNTABILITIES

1.Credit Fraud Monitoring & Investigation

• Oversee real-time and post-transaction monitoring of Lending Products to identify suspicious activities and emerging fraud patterns.
  
• Review, prioritize, and guide investigation of fraud alerts to ensure adherence to SLAs and quality standards.
  
• Lead investigations into medium to high-risk and complex fraud cases, ensuring timely escalation and resolution.
  
• Approve or recommend account restrictions, customer remediation actions, and loss recovery measures in line with delegated authority.
  
• Ensure comprehensive documentation, root cause analysis, and reporting of fraud incidents
  

2. Fraud Detection Controls & Framework Support

• Lead the implementation, review, and optimization of fraud detection rules, thresholds, and monitoring workflows.
  

• Coordinate testing, tuning, and rollout of new fraud prevention tools, models, and detection capabilities.
  
• Contribute to fraud risk assessments, scenario analysis, and enhancement of preventive and detective controls aligned with the Bank’s risk appetite.
  

3. Analytics & Reporting

• Oversee analysis of transaction data to identify fraud trends, typologies, and emerging risks across digital channels.
  
• Review and validate management reports, dashboards, loss reports, and incident summaries.
  
• Monitor fraud KPIs and drive initiatives to improve detection effectiveness, reduce losses, and minimize false positives.
  

4. Systems & Technology Support

• Provide functional oversight of fraud monitoring systems, rule engines, and alert management tools.
  
• Act as a key business user in system enhancements, upgrades, and user acceptance testing (UAT).
  

5. Stakeholder Collaboration & Leadership

• Act as a key liaison between fraud monitoring, investigations, IT, Credit, compliance, risk, cybersecurity, and product teams.
  
• Support regulatory engagements, audits, and information requests related to lending fraud monitoring.
  
• Provide guidance, coaching, and quality assurance to officers within the fraud monitoring team.within the fraud monitoring team.
  

ACADEMIC & PROFESSIONAL QUALIFICATIONS REQUIREMENTS

• Business related degree from a recognized University or College.
  
• Professional Certification in Fraud Examination (CFE), Auditing, Accounting, Risk management and Information systems audit is an added advantage
  
• 6-8 years’ experience in banking, fraud monitoring, risk, or financial crime roles.
  
• Practical experience in Credit fraud detection.
  

CRITICAL SKILLS & COMPETENCES

• Strong expertise in credit fraud monitoring systems and analytics tools.
  
• In-depth understanding of Credit banking, payments, and transaction flows.
  
• Advanced analytical, investigative, and problem-solving skills.
  
• Leadership, coaching, and stakeholder management capabilities.
  
• Ability to make sound decisions under pressure in high-risk environments.
  
• Excellent communication, reporting, and documentation skills.