Zetech University
Part-Time Trainer in Nautical Science - Malindi Maritime Academy
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Africa Global Logistics Kenya, Kenyatta University, Open University of Kenya, United States International University - Africa, World Agroforestry Centre (ICRAF)Profession (Mid-level)
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Construction,Customer support, client care,Design, arts,Electrical engineering,Energy, power,Engineering, architecture,Food, nutrition,General management, leadership,Government, community development, public services,Human resources,Information technology, software development, data,Installation, maintenance, repair,Legal,Manufacturing, operations, quality,Mechanical engineering,Media, communications, languages,Medical, health,Project, program management,Research, academy,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Teaching, training,Telecommunications,Transportation, logistics, driving,
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Aeronautics,Agriculture, fishing, forestry,Automotive,Banking, microfinance, insurance,Communications, media, radio, tv,Computers, software development and services,Construction, renovation, maintenance,Consulting, business support, auditing,Data/Research,Education, academic,Electronics,Energy, utilities, environment,Engineering, architecture,Finance & FinTech,Financial Services,Fitness, well-being and lifestyle,Governmental,Health care, medical,Housekeeping, maintenance,Human resources, talent development, recruiting,Import, export,Legal, accounting,Manufacturing,Marketing, advertising,Non-profit, social work,Outsourcing, leasing,Raw materials, oil, chemicals,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Security,Telecommunications,Transportation, logistics, storage,
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KCB Group
Banking + 2 more
Description
Job Description
- Backend administration of CX Systems – Dynamics CRM (Customer Service and Sales), Integrated Customer Experience system and Voice of the Customer insight systems
- Dynamics CRM – Deployment, License Management, Service Uptime, Reports Management and Workflow maintenance
- Engaging, coordinating and working with applications’ vendors for escalations, upgrades, health checks and maintenance reviews for Customer Experience systems
- Designing, planning and budgeting for system enhancements and/or related requirements
- Perform work in compliance with specified security and assurance requirements
- Manage and ensure continuous performance tuning, upgrades and resource utilization as required
- Governance - Create and maintain documentation as it relates to system configuration, Licensing, mapping, and processes in compliance with policies and procedures
- Planning, organizing and performing DR test exercises as required
- Planning, Scheduling and organizing of monthly Service review meetings with system vendors
Education
- Bachelor’s Degree Information Technology, Computer Science, or a related discipline
Professional Qualifications
- MOUS/ MCP/ MCSE /MCITP/MCTS/Dynamics 365 certification
Total Minimum No of Years Experience Required
- 3 Years
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