Minimum Qualifications Required Skills & Competencies:

• Bachelor’s degree in Telecommunications Engineering, Electrical & Electronic Engineering, Computer Engineering, or IT
  
• Fresh graduates or candidates with up to 1 year experience with CCNA/CCNP qualifications
  
• Basic understanding of telecom networks (LTE, 5G, IP/MPLS, Fibre)
  
• Familiarity with network monitoring tools or ticketing systems is an added advantage
  
• Strong analytical and problem-solving skills
  
• Willingness to learn and work in a 24/7 operational environment
  
• Good communication skills and ability to work in teams
  
• Basic computer skills (MS Office, reporting tools)
  
• Unit Service Coordinator at Aga Khan University Hospital
  

• Monitor telecom network performance (Core, Transmission, Radio & IP)
  
• Perform first-level fault monitoring, analysis, and escalation
  
• Respond to network alarms and service outages within defined SLAs
  
• Update incident tickets and prepare daily network performance reports
  
• Support preventive and corrective maintenance activities
  
• Provide first-line technical support for enterprise and consumer telecom services
  
• Troubleshoot connectivity, voice, data, and service quality issues
  
• Liaise with Network Operations Centre, Field Operations, and Planning teams for issues resolution
  
• Maintain accurate records on faults and customer communication
  
• Support service assurance and customer experience initiatives
  
• Assist in radio, transmission, or core network planning activities
  
• Support capacity planning, network optimization, and rollout projects
  
• Analyse network performance data and prepare planning reports
  
• Assist with site planning, documentation, and network inventory updates