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Optical Shop Sales Representative

Closing: Sep 2, 2022

18 days remaining

Published: Aug 5, 2022 (10 days ago)

Job Requirements

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Job Summary

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Our Ref: CEH/HR/REC/010/2022

Terms of Engagement: Permanent

Role: Optical Shop Sales Representative 

Place of work: City Eye Hospital- Ngong 

Reporting to: Optical Shop Supervisor 

No. of Vacancies: 1


About Us: City Eye Hospital is a social venture that provides quality and affordable eye care to people living in Kenya and is a member of the ACCESS eye hospital network in Sub-Saharan Africa. We are a dedicated, dynamic, and experienced team of eye care professionals.

We are looking forward to onboard top and unique talent to support our venture of offering unmatched eye care services in line with our core values; God, People and Excellence.

We have exciting career opportunities as detailed above.

Main Purpose of the Role 

To provide quality personal service while satisfying the needs of our clients through the sale and dispensing of  eyeglasses, non-prescription sunglasses and accessories while upholding City Eye Hospital’s standards of excellence in  customer service.



Responsibilities

Our Ref: CEH/HR/REC/010/2022

Terms of Engagement: Permanent

Role: Optical Shop Sales Representative 

Place of work: City Eye Hospital- Ngong 

Reporting to: Optical Shop Supervisor 

No. of Vacancies: 1


About Us: City Eye Hospital is a social venture that provides quality and affordable eye care to people living in Kenya and is a member of the ACCESS eye hospital network in Sub-Saharan Africa. We are a dedicated, dynamic, and experienced team of eye care professionals.

We are looking forward to onboard top and unique talent to support our venture of offering unmatched eye care services in line with our core values; God, People and Excellence.

We have exciting career opportunities as detailed above.

Main Purpose of the Role 

To provide quality personal service while satisfying the needs of our clients through the sale and dispensing of  eyeglasses, non-prescription sunglasses and accessories while upholding City Eye Hospital’s standards of excellence in  customer service.



Key Responsibilities

a) Assist customers by giving prompt, courteous and professional services. 

b) Assist Customers in frame and lens selection. 

c) Accurately complete all required paperwork. 

d) Follow up with relevant personnel to ensure that customer orders are fulfilled on time and accurately. e) Dispense optical eyewear in accordance with professional standards and in compliance with City Eye Hospitals  Standard Operating Procedures. 

f) Achieve established sales and customer service goals and objectives. 

g) Handle customer questions and concerns in a professional and courteous manner. 

h) Advice and assist in selecting optical merchandise while procuring is taking place. 

i) Accurately billing of optical orders on the ERP system in accordance to the frames and lenses type. j) Take part in the periodic stocktaking exercises at the Optical shop i.e daily and monthly. 

k) Perform presentations for the department at the performance review meetings. 

l) Take part in company projects and carry out any other tasks that may be assigned to you by your Line Manager  and/or any other person place in authority over you. 

m) Be in a position to carry out the quality control roles as elaborated below; 

I. Ensure all prescriptions are ordered and dispensed within the shortest time possible and as per the  provisions departmental Standard Operational Procedures. 

II. Raise purchase orders for lenses and follow up to ensure delivery is done.

III. Cross check all lenses against their prescription before forwarding the same to the Optical Technician  for fitting. 

IV. Keep the clients updated on the status of their orders. 

V. Call clients to come and pick their orders once ready. 

VI. Dispatch orders which are scheduled for deliveries e.g Outreach Clients, branch orders.

VII. Assist in processing and submitting management reports as per agreed timeliness.

VIII. Maintain customer complaints logs and follow up to ensure all are addressed by the relevant personnel  within the shortest time possible. 


Knowledge and Experience Required 

(i) Diploma or higher in any business-related field or social sciences. 

(ii) Certificate in Front Office/Customer Care Management/ Client Relations/ Public Relations shall be an added  advantage  

(iii) Computer literacy skills. 

(iv) 2 years’ experience in a similar role. 


Key Skills and Competencies Required 

(i) Ability to work effectively both independently and as part of a team. 

(ii) Exceptional Communication and Customer Care skills. 

(iii) Excellent interpersonal skills. 

(iv) Ability to work on tight deadlines. 

(v) Exceptional verbal, written and presentation skills. 

(vi) Ability to work effectively both independently and as part of a team. 





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