Key Responsibilities:

• Daily reconciliation of Branch, Digital banking (utilities, settlement, transit, Floats, and suspense), Card operations (Collections, receivables, settlements, Transit, Card floats, Card debt portfolios, and Suspense), Nostro banks, Central Banks, Clearing, ATMs, Cash deposit Machines within set laid down procedures
  
• Validate customer complaints against bank systems and advise transaction success/ failure status to stakeholders for refund.
  
• Processing and close queries on the customer complaints management system.
  
• Note and escalate any process gaps to supervisors.
  
• File reconciliation soft and physical reports safely for archiving.
  
• Circulate reviewed and approved reports to stakeholders on the items outstanding in assigned accounts.
  
• Mitigate financial risk exposure of failure to claim time barred transactions by escalating outstanding items in accordance with the escalation matrix to supervisors.
  
• Follow up with stakeholders on closure of outstanding exceptions beyond TAT timelines and update exceptions that are not resolved within TAT with confirmed reason narrations for management decisions making.
  
• Track resolution of raised exceptions in subsequent reports.
  

Academic Qualifications:

• Bachelor's degree in a related field.
  
• 3-4 years of experience in a similar role.