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Entry and Basic-level Computers, software development and services Jobs in Africa

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Country / Region

KenyaNigeriaUganda

Seniority (Computers, software development and services)

Entry and Basic-level,Mid-level,Senior-level,

© Fuzu Ltd

Kenya/Nairobi/Information technology, software development, data
Network International

Computers + 1 more

Application Support Engineer

Closed for applications
Nairobi • Kenya
Job details

Contract Type

Description
As an Application Production Support Analyst, you will be responsible for ensuring the reliability and availability of our applications. You will troubleshoot and resolve issues, perform regular maintenance, and collaborate with development teams to improve application performance, reliability and stability.


Technical Skills

Database & SQL:

Proficient in SQL for querying, data analysis, and troubleshooting.

Hands-on experience with Oracle, Microsoft SQL Server, and PostgreSQL databases.

Skilled in performance tuning, query optimization, and data integrity checks.


Programming & Scripting:

Working knowledge of Java, .NET, Python, and PowerShell for automation and debugging.

Familiar with Oracle GoldenGate for replication and data synchronization.

Experience with reporting tools such as QlikView/QlikSense and Talend for ETL and reporting development.

Proficient in Shell scripting and command-line troubleshooting for automation and system maintenance.

Experience with TIBCO Middleware an added advantage.


Operating Systems:

Strong familiarity with Windows, Linux, and Solaris environments.


Application Lifecycle Management:

Understanding of deployment processes, patching, version control, and disaster recovery planning.

Experience with Jira, Git, and Bitbucket for issue tracking and source control.


Monitoring & Incident Management:

Skilled in interpreting application logs, performance metrics, and conducting root cause analysis.

Experience in capacity planning, incident resolution, and proactive monitoring to ensure high availability.

Knowledge of ITIL framework and experience in managing incidents, problems, and changes in compliance with SLAs



  • Monitor and maintain the health of production applications

  • Identify and troubleshoot application issues and incidents

  • Perform regular maintenance tasks, including patching and updates

  • Collaborate with development teams to enhance application performance

  • Document and track incident resolutions and improvements

  • Participate in on shift rotation for after-hours support

  • Participate in on-call rotation for after-hours support

  • Ensure proper and detailed analysis / troubleshooting done for each incident / request


Tags
Information technology, software development, dataComputers, software development and servicesEntry and Basic-levelKenya

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