About Fuzu

Fuzu is the leading African career development and talent-matching platform dedicated to connecting talent to opportunity. With over 2.5 million registered users and 2,000+ employers, Fuzu leverages AI-driven technology to help young people build skills, access meaningful employment, and grow their careers both locally and globally.

Through our AI Powered Job Connections Program, Fuzu is implementing a two-year initiative designed to connect financially disadvantaged youth in Kenya—particularly young women, persons with disabilities, and refugees—to dignified and fulfilling work opportunities. By combining AI-powered job matching, personalized career coaching, targeted skilling, and light-touch employer engagement, the program removes systemic barriers to employment and supports thousands of young people in accessing sustainable income and long-term career pathways.

About the role

We are looking for a Youth Community Specialist to provide accessible, youth-centered career support through the Program’s platform chatline and related channels, with a strong safeguarding lens helping disadvantaged youth navigate job search, workplace readiness, and safe engagement with opportunities.

• Deliver 1:1 and group career support via the platform chatline (available only to program participants).
  

• Provide guidance on CVs, interviewing, job search strategy, workplace expectations, and professionalism.
  

• Identify and respond to safeguarding concerns (harassment, exploitation risks, mental distress, discrimination, unsafe job offers) following established protocols.
  

• Conduct triage and referrals to appropriate services/partners (e.g., psychosocial support, legal aid, disability services, refugee support) where needed.
  

• Contribute to a safe participant experience by escalating suspicious employer behavior and supporting verification processes with the Content QA role.
  

• Support inclusion by tailoring guidance for women, persons with disabilities, and refugees, including reasonable adjustments in communication.
  

• Document interactions and outcomes (confidential case notes, anonymized trends) to inform program improvements.
  

• Participate in safeguarding training and contribute to continuous improvement of safeguarding tools, scripts, and escalation pathways.
  

• Contribute to youth feedback loops (insights for platform improvements and content needs).
  

• Operational chatline support service with response-time standards.
  

• Safeguarding case handling logs (confidential) and referral pathways active.
  

• Monthly insights brief (anonymized trends, common barriers, recommended improvements).
  

• Degree/diploma in Counseling, Psychology, Social Work, Education, or related field.
  

• 3+ years supporting youth (career services, counseling, or community work).
  

• Demonstrated experience with safeguarding and referral management preferred.