Mid-level Non-profit, social work Jobs in Africa

85 jobs found

World Food Programme

Consultant Supply Chain (Customer Service)

Kampala Uganda
UNEP

Adaptation Monitoring And Review, Knowledge Management And Technical Advisor

Nairobi Kenya
UNEP

Editor and Writer

Nairobi Kenya
International Organization for Migration

Homebased Consultant – Study to Inform the Development of an EAC Regional Framework on Return and Reintegration of Stranded Migrants

Nairobi Kenya
Welthungerhilfe

Expert for Technical and Social Issues Business Development Manager

Nairobi Kenya
UN Women

Protocol and Administrative Assistant, G5 ESARO, Nairobi

Nairobi Kenya
Biovision Africa Trust

Programme Officer

Nairobi Kenya
UNEP

Development Coordination and Food System Consultant

Nairobi Kenya
UNEP

Development Coordination and Food System Consultant

Nairobi Kenya

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UNEP

Assistant Project Officer, JOSP Somalia

Nairobi Kenya

Country / Region

Industry (Mid-level)

Seniority (Non-profit, social work)

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World Food Programme

Non-profit + 1 more

Consultant Supply Chain (Customer Service)

Job details

Contract Type

Description

Education:

  • Advanced University degree (Master’s or equivalent) in Logistics, Supply Chain Management, International Relations, or related fields.

Experience

  • Minimum of four (4) years of progressively responsible experience in fleet or workshop management, logistics, procurement, supply chain, or related fields.
  • Experience in customer service, stakeholder engagement, or business development within a humanitarian or operational context is an asset.
  • Field experience, preferably in complex emergency settings, managing fleets and workshops, is desirable.


Responsibilities
  • Ensure that Global Fleet services are provided to the country offices in the region efficiently.
  • Serve as the primary focal point for communication between current and prospective clients and the Global Fleet team, ensuring clear, timely, and efficient information exchange.
  • Develop and maintain strong relationships with Country Offices, Regional Bureau, and external partners, promoting transparency and responsiveness.
  • Support customer engagement initiatives, including onboarding, capacity-strengthening, and structured feedback mechanisms to drive continuous improvement.
  • Prospect and develop new customer relationships, both within WFP and with external partners, to promote Fleet’s service offerings and identify partnership opportunities.
  • Contribute to the design and development of new services and partnerships aligned with customer needs and organizational priorities.
  • Collaborate with technical and operational teams to streamline workflows, enhance coordination, and strengthen overall service delivery.
  • Ensure the accuracy, reliability, and usability of the Global Fleet Portal, promoting sound data management and system functionality.
  • Contribute to efforts to enhance customer service procedures and tools through increased digitalization.
  • Support the implementation of customer engagement strategies and performance monitoring tools to improve service quality and accountability.
  • Contribute to change management and communication efforts aimed at embedding a client-centric culture within Global Fleet operations.
  • Support reporting, visibility, and knowledge-sharing initiatives that highlight Global Fleet’s value proposition and operational impact.
  • Perform any other duties as required.

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