Minimum requirements:

• Diploma in Mechanical Engineering, Automotive Engineering, or a related technical field.
  
• Minimum of two (2) years of experience in vehicle maintenance, assembly, or quality inspection in automotive sectors.
  
• Minimum two (2) years experience riding motorcycles and valid Class A license
  
• Sound technical knowledge of motorcycles, EV systems, and repair processes is an added advantage.
  
• Experience resolving escalated customer or technical issues with professionalism and empathy.
  
• Strong communication (verbal and written skills) and interpersonal skills to engage effectively with customers and technical teams.
  
• Organized with demonstrated ability to work within a team and solve problems
  
• Self-driven and proactive, with a positive attitude and commitment to customer satisfaction.
  

• Product Repairs and Diagnosis: Troubleshoot and repair mechanical and electrical issues on-site and at HQ, ensuring vehicles are restored to optimal performance.
  
• Process Compliance: Support the Aftercare Supervisor in implementing and adhering to Standard Operating Procedures (SOPs) on-site.
  
• Customer Support (Technical Input): Provide timely and accurate technical feedback on customer complaints related to workmanship or product safety; ensure all issues are resolved within agreed KPIs.
  
• Process Improvement: Participate in service trials and quality improvement initiatives; share ideas and insights to enhance product reliability and operational efficiency.
  
• Team Collaboration: Work closely with technicians, coordinators, and customer teams to ensure smooth communication and efficient service delivery during vehicle rescues and repairs.
  
• Administrative Support: Prepare and submit periodic job cards, service reports, and other documentation accurately and on time.
  
• Workshop Management: Maintain a clean, safe, and organized work environment, including proper care and management of tools and equipment.
  
• Quality Assurance: Deliver exceptional customer service in E-Moto repair; take full accountability for the speed, accuracy, and quality of work performed.
  
• Customer Prioritization: Ensure customers' vehicles are repaired promptly to keep them operational and supporting their livelihoods.
  
• Root Cause Diagnosis: Identify and manage underlying issues affecting vehicle performance, providing long-term solutions rather than temporary fixes.
  
• Team Approach: Collaborate with the Aftercare Team Lead to provide clear, honest, and professional updates to customers regarding repair status.
  
• Operational Support: Support vehicle assembly at HQ and assist in the fabrication or modification of tools, vehicle parts, or equipment as needed.