Head of BOS Integrated Services Hub 1

12+ years of experience in telecom industry with leadership track record in professional services including system integration, application development & maintenance, and IT managed services.
Deep understanding of BOS portfolio including products and services.
University degree in ICT/Engineering. A graduate degree such as an MBA is a plus.
Strong People Manager track record leading Senior Team members and leading Leaders.
Deep Telecom knowledge including understanding of Telecom networks, OSS & BSS components and familiarity with TmForum (eTOM, SID, TAM)
Advanced experience with IT Systems and Integration
OSS and BSS full stack integrations and surrounding ecosystems
API management & microservice architecture
Cloud-Native & Platform transformation
Data analytics, AI/ML applications in service operations
In depth knowledge of different SDLC methodologies including Agile, Waterfall and DevOps approaches.
Proven experience with MS IT and ADM related frameworks – ITIL, COBIT & SAFe
Demonstrated experience leading cross-functional highly matrixed and globally distributed teams.
Recommended certifications (external): ITIL, Lean Six Sigma, PMP
Recommended certifications (internal): MSCOO, ICT PD JS8 GIAP certification
Strong consultative, presentation, and communication skills

Lead BOS service excellence, managing team of senior services professionals.
Accountable for services engagement and pre-sales including target topline and profitability.
Responsible for aligning with Solution Area on Services GTM and drive services offering build up , presales and delivery engagements for the EMEA region.
Secure service delivery readiness through competence planning inline with business and portfolio evolution.
Senior People Manager of own unit and a senior Leader across matrixed organization extending to solution line professionals in other CU BOS, BOS solution lines and SD/SDU units.
Adopt, position and expand integrated service delivery offerings; with focus on customer value realization, delivery efficiency, and adapting to different commercial models.
Champion delivery efficiency initiatives in collaboration with program management, CU BOS SL and SD/SDU.
Set Individual Performance and Development goals for members with regular check-ins.
Responsible for team dimensioning; and Cost Center Responsible to deliver over-Absorption target and required Utilization/Billability.
Drive a Knowledge Sharing and Asset building culture across their community.
Instill a culture of add-on sales and customer value maximization.

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