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Seniority (Sales, marketing, promotion)
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PalmPay
Financial Services
Description
- OND / HND / B.Sc in any related field.
- Experience in field collections, recovery, or field operations is an advantage.
- Strong communication, negotiation, and interpersonal skills.
- Familiarity with assigned routes and willingness to move across locations.
Responsibilities
- Manage a team of field collection agents
- Conduct on-site visits to users with overdue balances to recover outstanding installments.
- Discuss repayment challenges and negotiate feasible repayment arrangements.
- Verify customer information and update repayment status in the system.
- Retrieve devices or collateral from defaulted users following company procedures.
- Maintain good relationships with local police authorities for long-overdue or fraudulent cases.
- Report field activities, collection progress, and suspected fraud to the supervisor.
- Work with Risk Control and Customer Service teams to improve repayment rates.
- Maintain professionalism and protect PalmPay’s image during field operations.
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