Qualifications

• Education: Minimum of First Degree in Any Discipline. Additional Qualification will be an Added Advantage
  
• Specialized knowledge: Minimum of 3 - 8 years cognate experience
  
• Professional Certification: CIBN
  
• Experience: Sales and Marketing
  
• Digitally Savvy
  
• Superb interpersonal skills.
  
• Good communication skills
  
• A commitment to excellent customer service
  
• Strategic thinking and ability to analyze and solve problems quickly
  
• Ability to work well with others and lead a team
  

Sales management:

• Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
  
• Strong communication and interpersonal skills and the ability to build and maintain relationships
  
• To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
  
• To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
  

Risk management:

• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
  
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
  
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
  

Financial management:

• Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment
  
• Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
  
• Analyze financial statements of new customers and evaluate all loan documents.
  

Customer service:

• Deliver and always maintain customer service standards, for improved service delivery.
  
• Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
  
• Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
  

People management:

• Collaborate with peers in the branch to ensure effective support and service delivery.
  
• Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
  
• Role model and live the Bank’s values while adhering to all corporate HR policies
  
• Exhibit Good leadership skill.