Principal, People Transformation & Change

Debt Recovery Manager
Assistant Audit Manager – DFS
Chief Internal Auditor
Bancassurance Manager
Team Leader Customer Experience
Risk and Compliance Manager
Project Management Officer
Manager, Relationship - Western

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Absa Group Ltd, Central Bank of Kenya, DFCU Bank, Moniepoint Incorporated, Old MutualProfession (Banking, microfinance, insurance)
Industry
Seniority (Banking, microfinance, insurance)
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Banking + 2 more
Description
The Experience: 5-7 years in Management Consulting, People Operations, or Business Transformation. You’ve lived through the "chaos phase" of a high-growth fintech or global tech company.
Transformation Track Record: You’ve successfully led large-scale HR transformations across multiple regions (ideally Nigeria and the UK).
Process Mastery: You’re an expert in process redesign. If you have a Six Sigma or Lean certification, that’s a plus.
Influencing Power: You can guide C-suite stakeholders and lead cross-functional teams with diplomacy and authority, even without direct reporting lines.
Responsibilities
Drive the Roadmap: Take end-to-end ownership of the People Transformation Roadmap, ensuring we hit every milestone from Q1 to Q4 on time and with impact.
Architect the Future: Facilitate workshops to map our current "As-Is" processes, identify bottlenecks, and design "To-Be" workflows that prioritize automation and data integrity.
Unblock Dependencies: Lead weekly transformation meetings with Talent Acquisition, PBP, and Ops Leads to keep everyone aligned and moving forward.
Champion Change: Create the communications, training, and "nudges" that help our managers and employees adopt new, smarter ways of working.
Engineered Quality: Implement governance frameworks that stop data silos from re-emerging, ensuring our systems speak to each other effortlessly.
Reporting & ROI: Define what success looks like through clear KPIs and provide regular progress updates to the CPO.
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