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Banking, microfinance, insurance Jobs in Africa

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Fuzu

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Product & Change Manager – Business Process Innovation

Closing: May 4, 2024

Closing today

Published: May 3, 2024 (1 day ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Requirements:

  • Extensive experience (7+ years) in Branch and Shared Services operations with deep and understanding of the processes.  
  • Bachelor’s Degree from a recognized accredited university (ICT or Business) 
  • Deep understanding of the Product Management knowledge and technical aspects 
  • Skills and knowledge in Change Management  
  • Certification in Product Management, Change Management is an added advantage. 
  • Strong leadership and team management skills, with the ability to inspire and motivate cross-functional teams. 
  • Excellent strategic thinking, problem-solving, and decision-making abilities. 
  • Exceptional communication and presentation skills, with the ability to effectively communicate complex concepts to diverse stakeholders. 
  • Strong analytical skills, with experience in leveraging data analytics to drive lending product insights and performance management. 
  • Demonstrated ability to think strategically while also being detail-oriented and execution-focused. 
  • Proven experience in managing stakeholder relationships and driving alignment across teams. 
  • Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously. 


Responsibilities

Requirements:

  • Extensive experience (7+ years) in Branch and Shared Services operations with deep and understanding of the processes.  
  • Bachelor’s Degree from a recognized accredited university (ICT or Business) 
  • Deep understanding of the Product Management knowledge and technical aspects 
  • Skills and knowledge in Change Management  
  • Certification in Product Management, Change Management is an added advantage. 
  • Strong leadership and team management skills, with the ability to inspire and motivate cross-functional teams. 
  • Excellent strategic thinking, problem-solving, and decision-making abilities. 
  • Exceptional communication and presentation skills, with the ability to effectively communicate complex concepts to diverse stakeholders. 
  • Strong analytical skills, with experience in leveraging data analytics to drive lending product insights and performance management. 
  • Demonstrated ability to think strategically while also being detail-oriented and execution-focused. 
  • Proven experience in managing stakeholder relationships and driving alignment across teams. 
  • Strong project management skills, with the ability to prioritize and manage multiple projects simultaneously. 


Product Strategy and Vision:

  • Guide and provide consultancy service to the Business Teams with regards to the requirements for the Branch and Group Shared Servces Processes.   
  • Provide technical innovations around all the processes being designed 
  • Drive business and process requirements documentation, solution design and solution developemet of all processes in scope. 
  • Drive Change Management and roll-out of the executed solutions to the entire group. 
  • Drive Process Efficiency and Innovation across the organization  

  • Product Development and Management: 

  • Lead the end-to-end Implementation of all innovated processes around the Branch Service Hub, Newgen Platform and PowerApps. 
  • Collaborate closely with cross-functional teams to define the requirements, establish clear milestones, and manage product development cycles.
  • Ensure adherence to regulatory requirements, risk management policies, and compliance standards throughout the product lifecycle. 

Performance and Change Management: 

  • Drive innovation and change management for all solutions being rolled out within the enterprise digitization. 
  • Measure perfomance and usage of the solutions being rolled out with clear defined KPI. 
  • Define User guides and training needs for the Business teams. Support the user training around the deployed solutions. 
  • Support roll-out of the solution and define process changes. 
  • Conduct regular reviews to assess performance, identify opportunities, and make informed decisions on solution enhancements, refinements, or retirements.

Risk Management and Compliance: 

  • Collaborate with Risk management and compliance teams to ensure lending the solutions implemented comply with regulatory guidelines and internal policies. 
  • Monitor and mitigate any risks, including financial risk and operational risk through robust risk assessment and mitigation strategies. 
  • Stay updated on industry best practices, regulatory changes, and emerging risks. 

Stakeholder Management 

  • Build strong relationships with key stakeholders, including executive leadership, risk management, operations, and technology teams, to gather input, align goals, and drive collaboration. 
  • Collaborate closely with the Finance, Procurement, Human Resource, Group CX in order to develop the go-to-market strategies and to drive product adoption and process efficiencies. 
  • Provide regular updates, roadmap, and strategic initiatives to the executive leadership and relevant stakeholders. 

Market Research and Customer Insights 

  • Conduct market research and analysis to identify business needs, market opportunities, and emerging trends and around Branch Process Innovation 
  • Foster a deep understanding of the deployed solutions as well resolve any business pain points to drive usage of the solution as well enhance process efficiency.


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