Key Accountabilities:

Monitoring and Surveillance/Quality Management

• Track on Daily Basis Loans originated at the branch level and smoke out Malpractices.
  
• Sample Loans disbursed at the branch daily and review decisions made.
  
• Daily engagement with staff on arrears management.
  
• Query daily arrears report with the officers and branch.
  
• Relationship management of the borrowers in the region.
  
• Ensuring compliance of staff to Policies &Procedures.
  

Training, Mentorship and Coaching

• Conducting refresher training to branch staff members.
  
• Training Branch Credit Committee and Ensure Quality of Loans originated are in Line with Policies &Procedures.
  
• Enhance the Organization culture and core values among the Sector Team members.
  
• Handholding, mentoring and coaching the staff within the region on the bank lending processes.
  

Growth of business

• Participate in development of Sector Products and reviews based on market needs.
  
• Seek and manage Partnerships aligned to the Sector objectives.
  
• In charge of bringing business aggregators in the region with conjunction with various partnerships established by the bank.
  
• Enforcing service delivery within the stipulated SLAs.
  
• Organizing and Conducting marketing storms for branches.
  
• Follow up on closures of business leads generated from the marketing storms.
  
• Participate in formulation of the Sector strategy and ensures its full implementation.
  

Staff Productivity

• Hold weekly performance review discussions with Biashara banking officers in the region.
  
• Regional Sector Staff Growth and development, Talent identification and recommendation for alignment to available opportunities
  
• Identifying staff gaps and advise the Regional RM Business on deployment of staff to branches.
  

Customer service

• Enforcing service delivery within the stipulated SLAs.
  
• A brand ambassador of equity bank in the market.
  
• Partnership Engagement
  
• In charge of regional micro aggregators
  
• Supporting the Branches in onboarding the various ecosystems and owning them end to end.
  

Other roles include:

• Liaison with various Sector internal and external Stakeholders in the Region
  
• Update and advise the Segment Head - Biashara Banking on progress of business in the region.
  
• Any other duties as may be assigned by the line manager
  

Qualifications and Experience

• Business- related university degree
  
• At least 6 years’ experience as a Relationship Supervisor- Biashara Banking.
  

Key Competencies and Skills

• Excellent interpersonal skills and demonstrated conflicts resolution skills.
  
• Strong coaching skills
  
• Strong communication, presentation, and negotiation skills
  
• Self-Driven, an eye for detail and capacity to meet strict deadlines while working under pressure with minimal supervision.
  
• Individual Leadership skills, Excellent Planning and organizing skills.
  
• Mature personality & Team player
  
• Flexibility and an ability to change focus areas when needed.
  
• Self-motivated and a self-starter
  
• Excellent understanding of micro finance industry practices.
  
• Exhibits an exceptional degree of creativity and resourcefulness.
  
• Guides and transfers knowledge to his/ her team.
  
• Excellent business relationship management skills and business closure techniques.