The Nairobi Hospital
Customer Experience Assistant
Nairobi • Kenya
Closed for applications
Ascentech Services Limited
Restaurant Manager / Shift Manager / Supervisor
Lagos • Nigeria
Closed for applications
Ascentech Services Limited
Logistics & E-commerce Operations Officer - VI
Lagos • Nigeria
Closed for applications
Influx. Inc
Customer Service Representative
Nairobi • Kenya
Closed for applications
Pergamon Group Ltd
Showroom Sales Representative
Nairobi • Kenya
Closed for applications
Ascentech Services Limited
Logistics & E-commerce Operations Officer - Ikoyi
Lagos • Nigeria
Closed for applications
Yalelo Uganda
Outlet Assistant
Nyahuka • Uganda
Closed for applications
First Bank of Nigeria Limited
Relationship Manager - Commercial Banking North(Dutse)
Dutse • Nigeria
Closed for applications
First Bank of Nigeria Limited
Relationship Manager - Commercial Banking North(Gombe, Kaduna Bank Road)
Gombe, Kaduna • Nigeria
Closed for applications
Get personalised job alerts directly to your inbox!
First Bank of Nigeria Limited
Relationship Manager - Commercial Banking South(Asaba, Warri)
Asaba, Warri • Nigeria
Closed for applications
Top cities with open vacancies
Jobs in Nairobi, Jobs in Lagos, Jobs in Asaba, Jobs in Abeokuta, Jobs in Port Harcourt, Jobs in Mombasa, Jobs in Meru, Jobs in Uyo, Jobs in Eldoret, Jobs in Awka, Jobs in Abuja, Jobs in Kampala, Jobs in Lamu, Jobs in Kisumu, Jobs in Sokoto, Jobs in Maiduguri, Jobs in Kano, Jobs in Kaduna, Jobs in Enugu, Jobs in DutseCompanies hiring now
Baltic Textiles (Mitumba), Central Bank of Kenya, First Bank of Nigeria Limited, PalmPay, Sun KingProfession
Accounting, finance, banking, insurance,Administrative, clerical,Agriculture, fishing, forestry, wildlife,Business, strategic management,Customer support, client care,Design, arts,Food, nutrition,General management, leadership,Information technology, software development, data,Medical, health,Project, program management,Restaurant, hospitality, travel,Sales, marketing, promotion,Security,Skilled, manual labor,Transportation, logistics, driving,
Industry
Aeronautics,Agriculture, fishing, forestry,Automotive,Banking, microfinance, insurance,Computers, software development and services,Consulting, business support, auditing,Electronics,Energy, utilities, environment,Engineering, architecture,Finance & FinTech,Financial Services,Health care, medical,Manufacturing,Non-profit, social work,Outsourcing, leasing,Real estate,Restaurant, hospitality, travel,Retail, wholesale, FMCG,Telecommunications,Textile, fashion,Transportation, logistics, storage,
© Fuzu Ltd
The Nairobi Hospital
Health care + 1 more
Description
The overall purpose of this job is to receive and provide assistance to guests in the hospital inline with established customer service standards.
Requirements
▪ Bachelors ‘s Degree or Diploma in Front Office Operation /Information studies/Public
Relation /Customer Service / Business Management or equivalent qualification from a
recognized institution.
▪ Computer Literate.
▪ Minimum of (four) 4 years’ relevant experience.
▪ Experience in a hospital environment is an added advantage Responsibilities
a) Receive guests as the first point of contact for visitors into the Hospital and provide them
with information;
b) Receive, attend to and escalate client complaints and follow-up on actions to ensure closure;
c) Log in customer feedback into the online system;
d) Check the log sheet to ensure every team member has put in the expected hours;
e) Provide training on customer service to departments on need basis;
f) Conduct monthly customer service loyalty scores by compiling the analysis to ensure each
department has met the set standard;
g) Carry out regular audit on telephone etiquette;
h) Participate in marketing and CSR activities; and
i) Any other responsibilities that may be assigned to the jobholder by the supervisor from time
to time.Start hiring with Fuzu
Recruit better talent faster - on your own or with our support.
Explore recruitment platformJob search tips from Fuzu
Selected articles on cover letters, CV structure, and interview preparation.