To develop, implement, maintain, and continuosly improve the organizaation's Quality Management System in line with applicable Kenyan regulatory requirements, industry standards and organizational policies to enhance service delivery, operational efficiency, and customer/patient satisfaction.

Requirements

• Diploma or Bachelor’s in health records, administration, quality, or related field
  
• Minimum of 3 years experience especially in a healthcare setting
  
• Process and systems improvement and auditing
  
• Strong knowledge of quality management principles (QMS overview, ISO standards).
  
• Excellent documentation, analytical, and report-writing skills.
  
• Fundamental audit skills and understanding of corrective actions.
  
• Good communication and interpersonal skills.
  
• Competency in Microsoft Office tools.
  

Quality Management System Implementation

• Assist in developing, implementing, and maintaining the QMS in line with ISO standards or industry-specific systems.
  
• Monitor the effectiveness of quality controls, procedures, and processes.
  
• Support preparation for internal and external audits.
  

Audit & Inspection Support

• Support internal quality and compliance audits and follow up on corrective and preventive actions (CAPA).
  
• Help coordinate inspections by regulatory authorities (e.g., KEBS), and prepare documentation and evidence.
  

Quality Documentation & Reporting

• Maintain quality system documentation, including manuals, SOPs, forms, and records.
  
• Prepare and present quality performance reports to management.
  

Continuous Improvement

• Promote a culture of quality and continuous improvement across departments.
  
• Identify non-conformances and assist in developing implementation plans for improvements.
  

Training & Awareness

• Conduct or coordinate staff training on quality procedures, audit requirements, and quality culture.
  
• Ensure that staff understand their roles within the quality system.
  

Compliance Monitoring

• Track compliance with statutory or contractual quality requirements.
  
• Support corrective actions following quality incidents or compliance issues.