Strategic Responsibilities

Contribute as appropriate to the performance of the function and the overall achievement of the Bank’s strategic objectives.

Technical and Operational Responsibilities

1. Oversee provision of efficient and effective services to customers.

2. Manage the teller functions and all other Banking services offered at the Branch/Centre.

3. Review and sign the register for received documents.

4. Provide second level verification of documents.

5. Approve the opening, amending and closing of customer bank accounts.

6. Approve creation and withdrawal of mandates upon customers’ requests.

7. Oversee the processing of Internet Banking application forms.

8. Approve issuance of accounts statements to customers upon request.

9. Sign certificates of balances for County Governments upon request.

10. Oversee posting of outward cheques for transmission to the clearing System.

11. Manage custody of outward cheques presented for clearing at the Branch.

12. Ensure that unpaid cheques are reposted using the image return documents (IRDs) from Clearing House sent from Head Office.

13. Provide first/ second level approval in T24 System funds transfers instructions and reversals entries.

14. Authorize Till opening and closure.

15. Approve internal cheques and vouchers above Cashier payment limit.

16. Ensure timely response to customer queries and sign formal response letters to customers.

17. Ensure proper filing of transactional documents and other records.

18. Handle disposal of documents as per the Bank’s retention and disposal policy.

19. Ensure timely reconciliations of all Bank Account and daily monitoring of all internal suspense accounts.

20. Review information on operation risk management for the Banking functions.

21. Ensure implementation of audit recommendations.

22. Provide input for new systems developments affecting functions at the Branch and participate as second level approver in the testing of systems that affect Banking functions or Financial Markets operations at the Branch upon request by Head Office and ITD.

23. Ensure timely response to customers’ enquiries & issues on investments in Government securities.

24. Ensure customers who visit the Branch are assisted to navigate the DhowCSD System.

25. Resolve escalated issues, queries and complaints from customers and staff assigned to him/her and make decisions.

26. Oversee conduction of MPC Surveys.

27. Liaison functions for KDIC.