Duties and responsibilities at this level will involve taking oral dictation; using e-office to research and process data; operating office equipment; attending to visitors/clients; handling telephone calls; handling customer inquiries and complaints; coordinating schedules of meetings and appointments; coordinating travel arrangements; ensuring security of office records, equipment and documents including classified materials; ensuring security, integrity and confidentiality of information; maintaining an up-to-date filing system in the office; preparing responses to routine correspondence; managing office protocol and etiquette; and guiding and supervising other office administrative services personnel; maintaining office diary, appointments and travel itineraries; coordinating schedules of meetings; and supervising office cleanliness.

For appointment to this level a candidate must have:

Bachelor’s degree in Secretarial Studies or Bachelor of Business and Office Management or its equivalent qualification from a recognised institution;

Bachelor’s degree in Social Sciences plus a Diploma in Secretarial Studies from a recognised institution; and
Proficiency in computer applications.

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