Education

• Minimum of a good first degree in Business Administration, Public Relations, Engineering, Computer Science, or any related discipline from a reputable institution.
  
• An MBA and/or relevant professional certification is an added advantage.
  

Experience

• Minimum of 3 years’ relevant working experience
  

• Plan, organize and coordinate day-to-day running activities of the Mail Room to ensure smooth operation and achievement of departmental targets in mail delivery.
  
• Develop defined mail delivery processes/procedures and communicate to all stakeholders (departments, branches, Area Offices/BDOs).
  
• Execute, implement, control, and monitor compliance with processes and provide feedback.
  
• Report stakeholder input into the quarterly planning process and ensure compliance.
  
• Handle daily receipt of cheques, inter-branch items, and other financial instruments/mails from branches and confirm contents against the schedule/mail manifest.
  
• Receive mails and financial instruments from Head Office departments and supervise sorting into appropriate pigeonholes.
  
• Ensure all mails and instruments are accurately captured in the Excel mail manifest (sender, recipient, amount, etc.).
  
• Supervise automation of mails for dispatch and ensure safe custody of dispatch records.
  
• Coordinate mail bagging and handover to courier representatives for delivery.
  
• Process delivery of E-Business Tokens, Diaspora Banking cards/PIN mailers, and other shipments for international delivery via DHL.
  
• Handle receipt of special delivery shipments for bank-wide or external distribution.
  
• Supervise processing of share certificates, dividend warrants, and mails from external entities.
  
• Monitor workflows, track delivery reports, and communicate Proof of Delivery (POD) to senders.