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Industry (Business, strategic management)
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Seniority (Business, strategic management)
© Fuzu Ltd
PalmPay
Financial Services
Description
- Bachelor’s, HND and OND Degree in Business, Marketing, Finance, or a related field.
- Minimum of 1–2 year's experience in sales, customer service, or fintech (BNPL or POS experience is an advantage).
- Strong communication, negotiation, and interpersonal skills
- Proficiency in Microsoft Office tools (Word, Excel) and CRM platforms
- Excellent problem-solving and customer-handling skills
- Self-motivated, result-oriented, and a good team player
- Familiarity with fintech products and the Nigerian digital payment ecosystem is a plus.
Responsibilities
- Receive NEW/TOP Dealer data from BI and populate the working sheet.
- Reach out to Dealers via phone call or whatsapp message / calls.
- Follow the NEW/TOP Dealer workflow process to engage each dealer and get the required feedback.
- Escalate to manager urgent issues received or raised by NEW/TOP dealers via whatsapp or phone call.
- Ensure each data point is populated with detailed information.
- Reach out twice daily to unreachable Top Dealers via whatsapp or text if they are unable to reach them via phone call.
- Share the support form with NEW/TOP Dealer who require to send more detailed support feedback at a later time.
- Monitor and update the support tracker with relevant milestones for each Top Dealer supported.
- Ensure that issues raised are resolved within SLA of 3 working days or escalated.
- Handle customer inquiries, complaints, and feedback promptly and professionally.
- Ensure compliance with company policies, data protection rules, and financial service regulations.
- Conduct periodic follow-ups to ensure for Sales and reduction of overdue.
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