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Software Implementation Technicians

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Software Implementation Technicians

Leading company in Computers, software development and services

Closing: Mar 13, 2024

10 days remaining

Published: Feb 28, 2024 (4 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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We are seeking skilled and motivated Software Implementation Technicians to join our software implementation training program.

Upon successful completion of the onboarding, you will play a crucial role in deploying, configuring, and supporting software solutions for our clients across the country.


Responsibilities

We are seeking skilled and motivated Software Implementation Technicians to join our software implementation training program.

Upon successful completion of the onboarding, you will play a crucial role in deploying, configuring, and supporting software solutions for our clients across the country.


1.  Software Implementation:

  • Install and configure software applications according to client specifications.

  • Ensure smooth deployment and integration of software solutions.

  • Conduct usability tests to verify software functionality.

2.   User Training:

  • Train end-users on how to effectively use the software.

  • Create user manuals, guides, and online resources to assist clients.

  • Address user queries and troubleshoot issues during training sessions.

3.     First-Level Support:

  • Be the initial point of contact for technical inquiries and issues.

  • Diagnose and resolve software-related problems promptly.

  • Escalate complex issues to senior support staff when necessary.

4.     Documentation and Reporting:

  • Maintain accurate records of software installations, configurations, and support interactions.

  • Document common troubleshooting steps and solutions.

5.     Additional Tasks:

  • Assist with software upgrades and patches.

  • Collaborate with development teams to provide feedback on software improvements.

  • Participate in project planning and coordination.

Qualifications:

  • Education:
    • Diploma or Degree in ICT or a related field (e.g. Computer Science, Information Systems).
  • Certifications (Must have at least one of the following):
    • CompTIA A+
    • CompTIA Network+
    • CompTIA Security+
    • CompTIA IT Fundamentals (ITF+)
    • Cisco Certified Network
      Associate (CCNA)
    • Linux +
    • Certified Associate in Software Testing (CAST)
    • Microsoft Fundamentals
    • Google Support Technician
    • ITIL
  • Skills and Abilities:
    • Strong problem-solving skills.
    • Excellent communication and interpersonal abilities.
    • Basic understanding of networking & software concepts.
    • Customer-focused mindset.
  • Experience:
    • While prior experience is beneficial, we welcome enthusiastic candidates who are eager to learn and grow in this role.
    • It is an added advantage if you are a graduate of the JITUME or AJIRA program or Presidential Digital Training Program.


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