For employers

Published

Industry

Information technology, software development, data Jobs in Africa

229

jobs

Deimos Cloud Pty Ltd

Fast Apply
Only on Fuzu

Cloud Native Support Engineer (Remote)

Nairobi, Kenya

25 days remaining

I-We

Only on Fuzu

1 Or 2 EXPERT Laravel Developers (User Packages), Full Or P / T (Fast Start)

Nairobi, Kenya

25 days remaining

Deimos Cloud Pty Ltd

Fast Apply
Only on Fuzu

Cloud Native Support Engineering Manager (Remote)

Nairobi, Kenya

5 days remaining

I-We

Only on Fuzu

1 Or 2 EXPERT Laravel Developers (Threat Alert Packages), Full Or P / T (Fast Start)

Nairobi, Kenya

25 days remaining

I-We

Only on Fuzu

1 Or 2 EXPERT Laravel Developers (Social Media Packages), Full Or P / T (Fast Start)

Nairobi, Kenya

25 days remaining

I-We

Only on Fuzu

1 Or 2 EXPERT Laravel Developers (Law Packages), Full Or P / T (Fast Start)

Nairobi, Kenya

25 days remaining

I-We

Only on Fuzu

Devops / Secops For CI / CD And Server Management, Full Or P / T

Nairobi, Kenya

25 days remaining

An E-Commerce Tech Company in Nigeria

Fast Apply
Only on Fuzu

Chief Technology Officer

Lagos, Nigeria

21 days remaining

DIB Bank Kenya

Fast Apply
Only on Fuzu

Application Support / Programmer

Nairobi, Kenya

1 day remaining

Get personalised job alerts directly to your inbox!

Isuzu East Africa Limited

Only on Fuzu

SAP Business Analyst

Nairobi, Kenya

Closing today

About Fuzu
Careers at Fuzu
Contact us

© Fuzu Ltd 2023

Only on Fuzu

Cloud Native Support Engineer (Remote)

Closing: Jul 3, 2023

25 days remaining

Published: Jun 5, 2023 (3 days ago)

Fast Apply

Apply for this job in seconds! Employer will review your Fuzu Profile and contact shortlisted candidates through Fuzu.

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

Sign up to view job details.

Who We Are

Deimos is a Cloud Native Developer and Security Operations technology services company. We’re an African-based team of software, Site Reliability, and DevOps engineers that build globally competitive solutions for international and local clients. We enable organizations to securely and scalably migrate workloads and data to the cloud. We are passionate about implementing best engineering practices and leveraging the latest technologies.

With the same energy, we strive to create an effective, considerate, and supportive remote-first working environment that enables us to obtain the best from our team whilst remaining focused on a healthy work-life balance. This, in turn, allows our clients access to highly-skilled and motivated engineers that always perform at their best.

Role Overview

We are looking for an experienced Cloud Native Support Engineer to join our Engineering Department and deliver world-class support. You will report to the Cloud Native Support Engineering Manager and work closely with our project management team. We are a small and nimble team, responsible for supporting multiple critical, client-facing, systems. The support we provide is both application and infrastructure-level support. Our clients rely on our technical expertise, diagnostic and problem-solving skills to ensure their businesses are always online and available.

As a Cloud Support Engineer, you will play a pivotal role in scaling our rapidly growing Cloud Native Support Engineering team. Working closely with the CTO and Engineering Directors, you will play an important role in department initiatives, working closely with the team to support their success.

You alongside the Cloud Native Support Engineering team will apply advanced troubleshooting techniques to provide unique solutions to our clients’ individual needs. You will not only support our clients but always play a vital role in supporting the internal operations of the Deimos team. These will include account management, maintaining our cloud accounts, and improving our overall security posture, and improving our onboarding and offboarding processes.

When not working on support or operational tasks, the members of the team will be contributing to the projects they are supporting as Individual Contributors, following the guidance of the engineering team who owns the project(s).

The role requires a hands-on individual who is passionate about client support and a strong dedication to learning new technologies.


Responsibilities

Who We Are

Deimos is a Cloud Native Developer and Security Operations technology services company. We’re an African-based team of software, Site Reliability, and DevOps engineers that build globally competitive solutions for international and local clients. We enable organizations to securely and scalably migrate workloads and data to the cloud. We are passionate about implementing best engineering practices and leveraging the latest technologies.

With the same energy, we strive to create an effective, considerate, and supportive remote-first working environment that enables us to obtain the best from our team whilst remaining focused on a healthy work-life balance. This, in turn, allows our clients access to highly-skilled and motivated engineers that always perform at their best.

Role Overview

We are looking for an experienced Cloud Native Support Engineer to join our Engineering Department and deliver world-class support. You will report to the Cloud Native Support Engineering Manager and work closely with our project management team. We are a small and nimble team, responsible for supporting multiple critical, client-facing, systems. The support we provide is both application and infrastructure-level support. Our clients rely on our technical expertise, diagnostic and problem-solving skills to ensure their businesses are always online and available.

As a Cloud Support Engineer, you will play a pivotal role in scaling our rapidly growing Cloud Native Support Engineering team. Working closely with the CTO and Engineering Directors, you will play an important role in department initiatives, working closely with the team to support their success.

You alongside the Cloud Native Support Engineering team will apply advanced troubleshooting techniques to provide unique solutions to our clients’ individual needs. You will not only support our clients but always play a vital role in supporting the internal operations of the Deimos team. These will include account management, maintaining our cloud accounts, and improving our overall security posture, and improving our onboarding and offboarding processes.

When not working on support or operational tasks, the members of the team will be contributing to the projects they are supporting as Individual Contributors, following the guidance of the engineering team who owns the project(s).

The role requires a hands-on individual who is passionate about client support and a strong dedication to learning new technologies.


Responsibilities


Your responsibilities as a Cloud Native Support Engineer will be to:

  • Implement plans that drive projects forward that improve support-related processes and our customers’ technical support experience.

  • Resolve client and internal issues via email, text, and video conferencing.

  • Support a mix of internal and external customers.

  • Apply advanced troubleshooting techniques to provide unique solutions to our client's individual needs.

  • Work closely with the Deimos Software Engineering and Site Reliability teams to reproduce and resolve client issues.

  • Take the role of a TechOps engineer to support internal-facing requests.

  • Act as the first point of contact regarding client incidents and outages. Drive customer communication during critical events.

  • Leverage your extensive customer support experience to provide feedback to internal teams on how to improve our services.

  • Write tutorials, how-to videos, and other technical articles for all Deimos engineers to utilize.

  • Maintaining good client relations.

  • Timely writing of postmortem and incident reports.

  • Continually research and learn the current and future best practices, technologies, and architectures of Deimos.

  • Participate in regular rotations for weekday and weekend on-call coverage, providing emergency support to our SLA clients, or working with the team to coordinate incident communications.

  • Strive to automate daily tasks.


Requirements


  • At least 2 years of work experience as a Cloud Support Engineer, Technical Support Engineer, or similar role.

  • Hands-on experience with AWS, Microsoft Azure and/or Google Cloud Platform.

  • Proficient in networking, analyzing, troubleshooting, and providing solutions to difficult technical issues.

  • Familiar with service desk and incident management software.

  • Experienced in writing support-oriented content and documentation.

  • Adept in managing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team, and case resolution.

  • Proven ability to communicate complex technical concepts/topics to customers and coworkers of varying technical skill levels.

  • A fundamental understanding of the Linux and Microsoft operating systems.

  • Basic understanding of Cloud Computing concepts.


Nice to Haves


  • Google Workspace Administrator Certification

  • Coding and or scripting capabilities

  • Cloud computing associate or professional certifications


Key Competencies Required to Thrive in this Role


  • Comfortable working as a remote engineer.

  • Dedication, humility, and the willingness to learn from team members.

  • Ability to learn new technologies quickly.

  • Excellent problem-solving and communication skills.

  • Critical thinking.

  • Solid dependable team player.

  • Exceptional customer service skills.

  • You enjoy solving many small problems per day.


Tags

Information technology, software development, data jobs

Computers, software development and services industry jobs

Mid-level jobs

Jobs in Nairobi

Jobs in Kenya

Information technology, software development, data jobs in Nairobi

Applications submitted via Fuzu have 32% higher chance of getting shortlisted.

Check out the following blog posts to support your job search