Customer Experience Jobs

115 jobs found

MSVL Group

SENIOR IMPORTS & EXPORTS OFFICER

Nairobi

Kenya

Closed for applications
Salix Data

Executive Assistant

Nairobi

Kenya

Closed for applications
Unifi

Office Assistant

Kabale

Uganda

Closed for applications
Mogo Kenya Limited

Debt Collection Call Center Team Lead

Nairobi

Kenya

Closed for applications
Intrepid Travel

Tour Truck Driver, East Africa

Nairobi

Kenya

Closed for applications
Baker Hughes

Field Engineer - Wireline

Nairobi

Kenya

Closed for applications
Takataka Solutions

Sales Assistant- Plastic Pellets

Nairobi

Kenya

Closed for applications
African Medical Centre of Excellence (AMCE)

Medical Library Assistant

Abuja

Nigeria

Closed for applications
Sun King

Sun King Store Executive , Across Kenya

Nairobi

Kenya

Closed for applications

Get personalised job alerts directly to your inbox!

AfriCert Limited

Certification Officer

Nairobi

Kenya

Closed for applications

Country / Region

© Fuzu Ltd

MSVL Group

Manufacturing

SENIOR IMPORTS & EXPORTS OFFICER

Closed for applications
Job details

Salary

Description
On behalf of our client, a leading FMCG & Cosmetics manufacturer & distributor, we are seeking an experienced Senior Imports & Exports Officer. The role holder will lead the end-to-end logistics and regulatory compliance for raw materials (including sugar), packaging, and finished FMCG/cosmetic products and ensure effective coordination with clearing & Forwarding agencies like KRA, KEBS and others to ensure timely clearance goods, cost control and efficient movement of raw materials and finished goods. The ideal candidate must have hands on expertise in KENTRADE, SIMBA and ICMS systems.


Qualifications

  1. Degree in Supply Chain Management, Logistics n & Transport Management, International Trade, Business Administration, Procurement or related field
  2. 5–7 years in imports/exports, with 2+ years at a senior level in an FMCG/Cosmetics environment.

  3. Professional Certification in Clearing & Forwarding , Customs Management, Supply chain management or international trade will be an added advantage

Desirable Skills


  1. Proven experience in marine insurance cover arrangement and claims processing.
  2. Strong understanding of Kenyan customs procedures, HS codes, tariffs, and regional trade frameworks.
  3. Advanced hands-on experience with KENTRADE, SIMBA System, and iCMS.
  4. Proficiency in Microsoft Office applications and other ERP Systems.
  5. Strong experience working with clearing and forwarding agencies.

  6. Demonstrated knowledge of sugar import certification processes.

  7. Excellent leadership, coordination, analytical, and problem-solving skills.

  8. High level of accuracy, integrity, and attention to detail.


Responsibilities




1. Regulatory Compliance & Documentation

  • Government Liaison: Ensures full adherence to regulations from the KRA, KENTRADE, KEBS, and PPB.

  • Permit Management: Processes import and export licenses and permits specifically through the KENTRADE portal.

  • Customs Declarations: Oversees accurate lodging of declarations using the SIMBA and iCMS systems to ensure timely clearance.

  • Documentation Control: Manages all vital paperwork including invoices, packing lists, certificates of origin, and export-market certificates.

  • Audit Support: Maintains comprehensive records to support internal and external audits.

2. Specialized Commodity & Operational Management

  • Sugar Industry Expertise: Specifically manages sugar import certifications, including inspections, duty remission, and reconciliation.

  • Regional Oversight: Coordinates export activities within Kenya and the wider East African region.

  • Exemptions: Handles specialized KEBS exemptions and approvals required for manufacturing.

3. Logistics, Insurance & Risk Mitigation

  • Marine Insurance: Arranges cover for all consignments and leads the end-to-end claims process, including liaison with surveyors and insurers.

  • Vendor Management: Monitors the performance of clearing and forwarding agencies to prevent delays and demurrage.

  • Supply Continuity: Tracks shipment timelines and proactively addresses risks to ensure raw materials reach production without interruption.

  • Incoterms & Freight: Negotiates freight rates and applies a deep understanding of Incoterms to international shipments.

4. Financial & Cost Control

  • Cost Optimization: Monitors and controls expenses related to duties, taxes, freight, and logistics.

  • Strategic Advice: Stays updated on changes to customs laws and tariffs to advise management on cost-saving initiatives.

5. Internal Collaboration & Reporting

  • Cross-Functional Alignment: Coordinates with procurement, warehouse, finance, and sales to align logistics with business needs.

  • Executive Reporting: Provides the Director with regular performance reports covering lead times, compliance, and costs.


Start hiring with Fuzu

Recruit better talent faster - on your own or with our support.

Explore recruitment platform