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Kenafric Industries Limited
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Seniority (Customer support, client care)
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Jalaram Medical Services
Health care + 1 more
Description
RKJMS is seeking to hire a highly skilled and proactive Client Relations Officer (CRO)on a full-time basis. The CRO will play a key role in enhancing client experience,managing client engagement and feedback, and strengthening the RKJMS brandacross multiple platforms. This role requires close collaboration with internal teams toensure a seamless and positive client journey while proactively engaging clientsthrough various communication channels to provide information, gather feedback, andaddress concerns or complaints effectively.
Education & Professional Background
• Bachelor’s degree in public relations, Communications or a related field.
• Certification in Customer Relations, Public Relations, or Stakeholder
Engagement.
Work Experience
• Minimum of 5 years of experience in client relations, public relations
• Proven track record of handling client engagement, complaint resolution, and
brand management.• Proven track record of handling client engagement, complaint resolution, and
brand management.
Skills & Competencies
• Strong communication skills – both verbal and written, with the ability to
interact professionally with clients, staff and other stakeholders.
• Customer service excellence – ability to enhance client experience and
satisfaction.
• Problem-solving & conflict resolution – capable of handling client
complaints effectively and ensuring prompt resolution.
• Public relations & brand management – ability to develop and implement
publicity strategies, handle social media interaction and enhance the
organization's image.
• Stakeholder engagement – experience in building relationships with external
partners and the general public.
• Social media & digital communication – familiarity with managing online
engagement, content creation, and reputation monitoring.
• Crisis management – ability to handle public relations challenges and develop
appropriate response strategies.
• Analytical & reporting skills – ability to assess client feedback, track key
performance indicators, and provide actionable recommendations.
• Teamwork & collaboration – strong interpersonal skills to work effectively
with internal departments and external partners.Start hiring with Fuzu
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