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MoPhones
Electronics
Description
Requirements
- Strong analytical skills with the ability to interpret financial/repayment data and make sound recommendations.
- High ownership, reliability, and comfort working in a target-driven, fast-paced environment.
- Good communication skills and professionalism when speaking with customers about repayments and obligations.
- Diploma or degree in Finance, Banking, Economics, Business, or a related field.
- Availability to commit to a full-time 6-month temporary contract based in Nairobi.
Responsibilities
- First 3 months focus
- In the first 90 days, you will quickly ramp up on MoPhones’ credit policies, tools, and workflows while handling day-to-day credit tasks with accuracy and speed.
- Key focus areas in the first three months:
- Review incoming credit and loan applications against defined eligibility and risk criteria.
- Collect, verify, and record customer financial and KYC information in our systems.
- Support account setup and activation for newly approved customers, ensuring all documentation is complete.
- Begin structured repayment follow-ups on assigned customers and align with the team on escalation paths.
- Beyond 3 months focus
- Beyond the initial ramp-up, you will focus on stabilising and improving portfolio quality, working closely with CX and sales teams. Focus areas after month three may include:
- Proactively manage a defined customer portfolio, monitoring repayments and identifying early signs of risk.
- Negotiate repayment arrangements within guidelines and escalate high-risk accounts as needed.
- Provide feedback on recurring credit issues or process gaps and suggest improvements.
- Support ad hoc credit projects linked to campaigns, new products, or portfolio clean-up.
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