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Fuzu

About Fuzu

Careers at Fuzu

Card Transactions Monitoring & Support Specialist

PalmPay

Lagos,Nigeria

Closing: Apr 30, 2024

12 days remaining

Published: Apr 17, 2024 (2 days ago)

Job Requirements

Education:

Work experience:

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Job Summary

Contract Type:

Job Requirements

Minimum of a Bachelor’s degree in Computer Science, Engineering or any related field, or its equivalent
At least three (3) years of related experience required.
Good knowledge of payment system integration
Advanced proficiency in problem-solving, ability to investigate and address financial (cards) transactions related issues
Demonstrated knowledge of different card transaction processing systems
Experienced in supporting and managing financial (cards) transactions processing system
Advanced knowledge of card payment systems and a good understanding of card transaction process flow.
Strong work ethic and service mentality with the ability to manage multiple tasks.
Intermediate knowledge of ISO 8583 messaging
Excellent knowledge of Spreadsheet packages. Preferably Microsoft Excel

Responsibilities

Job Requirements

Minimum of a Bachelor’s degree in Computer Science, Engineering or any related field, or its equivalent
At least three (3) years of related experience required.
Good knowledge of payment system integration
Advanced proficiency in problem-solving, ability to investigate and address financial (cards) transactions related issues
Demonstrated knowledge of different card transaction processing systems
Experienced in supporting and managing financial (cards) transactions processing system
Advanced knowledge of card payment systems and a good understanding of card transaction process flow.
Strong work ethic and service mentality with the ability to manage multiple tasks.
Intermediate knowledge of ISO 8583 messaging
Excellent knowledge of Spreadsheet packages. Preferably Microsoft Excel

Responsible for monitoring the availability, stability, reliability, and operation of card payment systems by supporting, and optimizing production systems and services
Take overall responsibility for the investigation and resolution of system downtime affecting the channels and card payment applications
Provide technical support in identifying, investigating, and resolving transaction-related issues
Proactive monitoring of processes and transactions leading to the identification of potential glitches
Responsible for data analysis and problem analysis of payment channels with the use of applications such as cloud base monitoring tools, Grafana, Postman
Escalate unresolved incidents to Operations, IT, external partners, and aggregators to ensure prompt resolution.
Ability to analyze and interpret application logs and resolve identified issues
Taking up technical engagement with switching partner – Interswitch for prompt resolution of issues.

Information technology, software development, data jobs in Lagos, Nigeria