Requirements

• Bachelor's Degree in Business Administration or relevant field.
  
• A minimum of 2 years of proven experience in a customer service position in a manufacturing industry or relevant industry
  
• Must be proficient in Igbo language and fluent in English
  
• Proficiency in Microsoft Office and customer service software.
  
• Must be open to working on a shift schedule
  
• Outstanding written and verbal communication skills.
  
• Good understanding of management practices and techniques.
  
• Excellent leadership and interpersonal skills.
  

• Answer customer questions about products or services
  
• Resolve customer problems and complaints in a timely manner
  
• Provide customer support via various channels
  
• Escalate complex customer issues to management
  
• Collect and record customer feedback
  
• Help to improve the customer experience.