Customer Experience Jobs in Nigeria

Requirements

• An HND / B.Sc in Social Sciences or any related field
  
• Minimum of 2 years of experience in handling customer issues
  
• Excellent interpersonal and communication skills
  
• Strong phone contact handling skills and active listening
  
• Proficiency in Microsoft office suits
  
• Good Record Management and organizational skills.
  
• Customer orientation and ability to handle different types of customer behaviour
  
• Ability to multitask, prioritize and manage time effectively
  

Requirements

• An HND / B.Sc in Social Sciences or any related field
  
• Minimum of 2 years of experience in handling customer issues
  
• Excellent interpersonal and communication skills
  
• Strong phone contact handling skills and active listening
  
• Proficiency in Microsoft office suits
  
• Good Record Management and organizational skills.
  
• Customer orientation and ability to handle different types of customer behaviour
  
• Ability to multitask, prioritize and manage time effectively
  

Responsibilities

• Maintaining a positive and professional attitude toward every caller atall times
  
• Responding promptly to customer inquiries and complaints.
  
• Resolving customer complaints and record details of the action taken
  
• Processing orders and requests.
  
• Direct request and unresolved complaints/grievance to the designated department for further investigation
  
• Keeping records of customer interactions, transactions, comments and complaints.
  
• Provide weekly report to line manager
  
• Ensure issues are resolved promptly and escalated as at when needed.