Published

Seniority

Customer Experience Jobs in Nigeria

310

jobs

IT Horizons

Head, Project & Customer Experience

Lagos, Nigeria

ENGIE Energy Access (EEA)

Quality Assurance Analyst

Nigeria

M-KOPA

Strategy Manager

Lagos, Nigeria

Westfield Consulting Limited

Manager - Customer Solutions

Lagos, Nigeria

Lily Hospitals

Data Analyst

Warri, Nigeria

Tahiglobal Limited

Only on Fuzu
Customer Service Representative

Lagos, Nigeria

DreamWorks Integrated System Limited

Retail Business Manager

Lagos, Nigeria

Mwanga Limited

Business Intelligence Analyst

Lagos, Nigeria

Lightning Networks Limited

4G LTE Radio Network Optimization Executive

Lagos, Nigeria

Get personalised job alerts directly to your inbox!

HRbreakoutRoom

Front Desk Executive

Lagos, Nigeria

Head, Project & Customer Experience

Closing: Jan 31, 2023

Closing today

Published: Jan 11, 2023 (21 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

Sign up to view job details.

  • This position is responsible for the delivery of all projects and excellent service delivery to all the company support customers within the agreed Service Level Agreement.
  • He/She is ultimately responsible for achieving IT Horizons Limited’s goals of delivering quality projects and maintaining a consistence satisfactory experience with all support customers.
  • This will entail ensuring projects are delivered to time, on cost and quality for all IT Horizons present and future customers.
  • He/She will be responsible for ensuring the company chosen project methodology is abided by. He/She will give accounts on project cost, ensuring profitability.
  • He/She is also responsible for quality delivery and gives updates when required on status of project assigned. He/She will also take leadership in project delivery that includes both internal and external resource.

Requirements

  • Minimum of Bachelor’s Degree in Engineering or related discipline
  • Minimum of 6 years’ experience working as a Project Manager in the ICT industry or ICT Consulting.
  • PMP qualified or another Project Management Certification (PRINCE II etc.) desirable.
  • Relevant management qualification or training.

Method of Application

Interested and qualified candidates should send their CV to the provided email address and copy: dijiblessing11@gmail.com using the Job Title as the subject of the mail.

Responsibilities
  • This position is responsible for the delivery of all projects and excellent service delivery to all the company support customers within the agreed Service Level Agreement.
  • He/She is ultimately responsible for achieving IT Horizons Limited’s goals of delivering quality projects and maintaining a consistence satisfactory experience with all support customers.
  • This will entail ensuring projects are delivered to time, on cost and quality for all IT Horizons present and future customers.
  • He/She will be responsible for ensuring the company chosen project methodology is abided by. He/She will give accounts on project cost, ensuring profitability.
  • He/She is also responsible for quality delivery and gives updates when required on status of project assigned. He/She will also take leadership in project delivery that includes both internal and external resource.

Requirements

  • Minimum of Bachelor’s Degree in Engineering or related discipline
  • Minimum of 6 years’ experience working as a Project Manager in the ICT industry or ICT Consulting.
  • PMP qualified or another Project Management Certification (PRINCE II etc.) desirable.
  • Relevant management qualification or training.

Method of Application

Interested and qualified candidates should send their CV to the provided email address and copy: dijiblessing11@gmail.com using the Job Title as the subject of the mail.

  • Establishes and monitors adherence to Head & Service delivery as well as planning & controls standards
  • Oversees the tracking, development, and implementation of innovations in Project Management, Service delivery and Quality Assurance
  • Ensures products and services are purchased in the most cost- and time-efficient manner.
  • Coordinates project activities of and external vendors to ensure services delivered consistently meet customers’ expectation.
  • Measure progress of work against weekly target, work/project scope and deliverable
  • Ensures the delivery of services to customers within the agreed scope of work and timeline.
  • Provide accurate documentation of project and services delivered to customers on the departmental online repository.
  • Liaises with sub-contractors and 3rd party service providers on the strict guidelines given to them to meet customer expectations
  • Develops full-scale project execution plans and related communication documents
  • Ensure projects are delivered within scope, cost and time committed to customer.
  • Reviews and tracks progress against revenue and targets; analyze sales/revenue reports; recommend and propose changes to existing plans and operating budgets; implementing approved changes
  • Works closely with other internal departments and stakeholders through proper communications to ensure client expectations are met.
  • Proactively works with the Finance Department to ensure all payments are collected within the agreed timelines as per the credit terms the customer has with the company
  • Develops and delivers progress reports, proposals, requirements documentation and presentations for the Executive leadership
  • Trains, motivates, and supervises project team members and sub-contractors and influence them to take positive action and accountability for their assigned tasks


Applications submitted via Fuzu have 32% higher chance of getting shortlisted.