Customer Experience Jobs in Nigeria

24 jobs found

Kuda Bank

Product Manager Lead

Lagos

Nigeria

Kuda Bank

Direct Sales Agent (Ikeja)

Ikeja

Nigeria

Fixa Rwanda

Data Scientist (Remote)

Lagos

Nigeria

Only on Fuzu
Norrenberger Financial Group

Head Technology & Innovation

Abuja

Nigeria

Ecobank Nigeria LTD

Partner Success Manager

Abuja

Nigeria

Stanbic IBTC Bank

Manager, Relationship, Ecosystem (South)

Port Harcourt

Nigeria

Stanbic IBTC Bank

Banker, Business - Umuahia

Umuahia

Nigeria

Stanbic IBTC Bank

Banker, Business - Benin Road

Benin City

Nigeria

Stanbic IBTC Bank

Manager, Relationship, Commercial Banking

Maiduguri

Nigeria

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MTN Nigeria

Analyst - Process

Ikoyi

Nigeria

Country / Region

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Kuda Bank

Banking + 2 more

Product Manager Lead

Job details

Contract Type

Description

Requirements

  • 5+ years of product management experience, with responsibility for core app surfaces, navigation, transactional flows, or financial journeys.
  • Experience managing or mentoring Product Managers, with the ability to guide their growth and support strong product thinking.
  • Strong analytical skills and comfort using data dashboards to define KPIs, diagnose issues, and measure impact.
  • Proven ability to design, run, and learn from experiments, and to translate insights into product decisions.
  • Track record of shipping high-quality product improvements in complex, cross-functional environments.
  • Strong understanding of mobile UX and customer behaviour in fast-moving or emerging markets.
  • Clear communicator able to influence stakeholders across product, engineering, operations, and leadership.
Responsibilities
  • Take full ownership of the Everyday Banking roadmap, ensuring alignment with Kuda’s OKRs and setting a clear, compelling vision for the squad.
  • Lead and develop a team of Product Managers, engineers, designers, and analysts, fostering strong collaboration and high-quality execution.
  • Own, understand, and optimise core everyday banking metrics, using these to guide the roadmap, identify issues, and communicate performance to senior leadership.
  • Shape the evolution of Kuda’s core app experience by shaping the everyday moments at the heart of the product so customers can move through the app effortlessly, understand their money instantly, and handle key banking moments with ease.
  • Discover, develop, and improve end-to-end everyday banking journeys through thoughtful research, experimentation, and user-centred design.
  • Collaborate with internal and external stakeholders to manage product requirements, ensuring operational excellence and alignment across squads and platform teams.
  • Design, run, and interpret experiments that validate assumptions, improve clarity and usability, and drive continuous improvements across the everyday experience.
  • Build iterative improvements using data, qualitative insights, and behavioural understanding, defining clear methods and metrics for evaluating outcomes.
  • Coordinate timelines, dependencies, and resources across mobile, backend, web, analytics, and design to ensure timely, high-quality delivery.
  • Deliver meaningful improvements to the everyday banking experience and validate them continuously with customers.

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