Analyst - Collections

• A First Degree in Accountancy, Economics, Business Administration, or related fields
• Fluent in English.

Experience:

• 3 - 7 years’ experience in an area of specialization, with experience working with others
• Experience working in a medium organization
• Experience in the telecommunications industry in a similar role.

• A First Degree in Accountancy, Economics, Business Administration, or related fields
• Fluent in English.

Experience:

• 3 - 7 years’ experience in an area of specialization, with experience working with others
• Experience working in a medium organization
• Experience in the telecommunications industry in a similar role.

Mission

• Monitor, review, and generate reports on customer account receivables and collection performance in line with the Client Success collection management policy in order to grow revenue.

Description

• Perform effectiveness reviews of business processes on collections and debt management.
• Work with product, UAT, and support teams to confirm alignment of new products, new systems, and upgrades to payment terms and collections PPPs.
• Ensure QA validation is carried out on accounts worked on in the course of each month.
• Maintain effective working relationships with the members of Senior Management, the heads of business and service units, and staff.
• Conduct credit utilization efficiency checks on credit customers and trade partners for necessary limit reviews.
• Review systems to ensure prompt suspension of defaulting customers and blocking of individual consumers as and when due.
• Review new and existing customer service contracts to identify and escalate clauses with a negative impact on payment terms, collection, and debt management.
• Collaborate with Finance Operations and Treasury teams in validating data for upload on the credit bureau and debt recovery agency platforms.
• Collaborate with finance and revenue management teams in developing and reporting collection performance metrics.