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Analyst - Collections

Closing: Apr 5, 2024

This position has expired

Published: Mar 26, 2024 (31 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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Requirements
Education:
  • A First Degree in Accountancy, Economics, Business Administration, or related fields
  • Fluent in English.

Experience:

  • 3 - 7 years’ experience in an area of specialization, with experience working with others
  • Experience working in a medium organization
  • Experience in the telecommunications industry in a similar role.
Responsibilities
Requirements
Education:
  • A First Degree in Accountancy, Economics, Business Administration, or related fields
  • Fluent in English.

Experience:

  • 3 - 7 years’ experience in an area of specialization, with experience working with others
  • Experience working in a medium organization
  • Experience in the telecommunications industry in a similar role.

Mission

  • Monitor, review, and generate reports on customer account receivables and collection performance in line with the Client Success collection management policy in order to grow revenue.

Description

  • Perform effectiveness reviews of business processes on collections and debt management.
  • Work with product, UAT, and support teams to confirm alignment of new products, new systems, and upgrades to payment terms and collections PPPs.
  • Ensure QA validation is carried out on accounts worked on in the course of each month.
  • Maintain effective working relationships with the members of Senior Management, the heads of business and service units, and staff.
  • Conduct credit utilization efficiency checks on credit customers and trade partners for necessary limit reviews.
  • Review systems to ensure prompt suspension of defaulting customers and blocking of individual consumers as and when due.
  • Review new and existing customer service contracts to identify and escalate clauses with a negative impact on payment terms, collection, and debt management.
  • Collaborate with Finance Operations and Treasury teams in validating data for upload on the credit bureau and debt recovery agency platforms.
  • Collaborate with finance and revenue management teams in developing and reporting collection performance metrics.

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