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Collections Specialist

Closing: May 17, 2024

This position has expired

Published: May 8, 2024 (19 days ago)

Job Requirements

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Work experience:

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Job Summary

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  • A minimum of 2 years of experience in microfinance bank/bank/Fintech operations directly dealing with delinquent clients and other problem-solving situations.
  • Apt in negotiating and persuading.
  • Good knowledge of the collection process and approach.
  • Excellent collaborator and team player
  • Excellent communication skills, both oral and written.
  • Ability to adapt to new challenges in a dynamic, fast-paced environment while managing multiple projects.
  • You may have an understanding/working knowledge of a collections system (advantageous)
  • You should be comfortable with skills in Microsoft Office/Google Workspace.
  • You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.

Benefits

  • Private Health Insurance
  • Pension Plan
  • Training & Development
  • Performance Bonus
Responsibilities
  • A minimum of 2 years of experience in microfinance bank/bank/Fintech operations directly dealing with delinquent clients and other problem-solving situations.
  • Apt in negotiating and persuading.
  • Good knowledge of the collection process and approach.
  • Excellent collaborator and team player
  • Excellent communication skills, both oral and written.
  • Ability to adapt to new challenges in a dynamic, fast-paced environment while managing multiple projects.
  • You may have an understanding/working knowledge of a collections system (advantageous)
  • You should be comfortable with skills in Microsoft Office/Google Workspace.
  • You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.

Benefits

  • Private Health Insurance
  • Pension Plan
  • Training & Development
  • Performance Bonus
  • We are looking for passionate individuals with a flair for debt recovery to join a fast-growing team in Abuja.
  • You will be working as our Collections Specialist in our Lending team.
  • You will be based in Abuja and working with our other Collections Specialist, as well as our other teams based in Lagos.
  • Your mission is to support the business while we continue to be the #1 choice for digital lending in Nigeria.
  • You will do this by ensuring that customers with delinquent loans are contacted, negotiating overdue payments, and carrying out necessary actions that initiate recovery.
  • We also need folks who are going to help improve the team’s overall collections rate.

Roles and Responsibilities
Your mission will be to:

  • Plan a course of action to recover outstanding payments.
  • Follow up with customers for all outstanding payments and identify problematic accounts. Ensures Non-Performing Loans are followed up and monitored diligently.
  • Responsible for communicating with delinquent borrowers, and establishing and developing effective payment plans with the delinquent borrowers.
  • Listen actively to customers and ensure conversation is collection-driven.
  • Advise customers on their payment options and best methods of payment.
  • Properly document information from the conversation.
  • Negotiate payoff deadlines or payment plans.
  • Create trust relationships with debtors when possible to avoid future issues.

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