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Credit Zonal Team Lead

Closing: May 17, 2024

Closing today

Published: May 8, 2024 (10 days ago)

Job Requirements

Education:

Work experience:

Language skills:

Job Summary

Contract Type:

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  • HND / B.Sc Degree or Diploma in a relevant field.

Required Skills & Experience:

  • For internal staff; 1- 2 years working in EEA plus an achievement of a minimum of 90% of individual performance targets over the last 6-month period (Jan – July 2023) in respective department.
  • Experience in leading a team, and ability to work with and manage a dispersed team in rural communities.
  • Stong Analytical skills.
  • Pay attention to details.
  • A good proficiency of Data Analytics Tools (Tableau, SQL, Microsoft Excel)
  • Highly Skilled in customer relations, negotiations and problem solving.
  • Ability to build relationships with colleagues, cross-functional counterparts, external business partners and other middle managers
  • 2 - 3 years’ experience as a Loan recovery Manager is an added advantage
  • Location in Nasarawa is an added advantage.
Responsibilities
  • HND / B.Sc Degree or Diploma in a relevant field.

Required Skills & Experience:

  • For internal staff; 1- 2 years working in EEA plus an achievement of a minimum of 90% of individual performance targets over the last 6-month period (Jan – July 2023) in respective department.
  • Experience in leading a team, and ability to work with and manage a dispersed team in rural communities.
  • Stong Analytical skills.
  • Pay attention to details.
  • A good proficiency of Data Analytics Tools (Tableau, SQL, Microsoft Excel)
  • Highly Skilled in customer relations, negotiations and problem solving.
  • Ability to build relationships with colleagues, cross-functional counterparts, external business partners and other middle managers
  • 2 - 3 years’ experience as a Loan recovery Manager is an added advantage
  • Location in Nasarawa is an added advantage.
  • We are looking for a dynamic, highly motivated and disciplined Customer Finance Zonal Coordinator with a passion for Recovery, Stakeholder’s management, entrepreneurship, renewable energy and financial inclusion.
  • This position is a key role within the Customer Finance Department of a fast-paced start up on the front lines of renewable energy and mobile payment technology.
  • This role requires individuals to work under limited supervision, perform duties associated with locating unreachable customers, direct interaction with customers and where need be deactivating non-paying customers while giving good customer experience.

Responsibilities, Deliverables and Activities
Target Fulfillment and Performance Management:

  • Reach a minimum of all quantitative and qualitative targets set by the customer finance department on Bounce backs, Reactivations and Repossession.
  • Keep the Write-off Value within an acceptable threshold as defined by the Customer Finance Department.
  • Develop a scalable credit portfolio maintenance and recovery process for the Region.
  • Monthly performance review and training for performance improvement with the Customer finance representative team within the region.
  • Manage repayment Payment integration within the respective regions.

Recruitment and Training:

  • Recruit and maintain Collection agents that will drive the achievement of the set target.
  • Conduct Credit Training activities for Each region on recovery activities.
  • Recruit and maintain Collection agents that will drive the achievement of the set target
  • Analyze credit data on sales results and develop operational plans and to address performance gaps and improvement.

Credit Compliance and Credit Culture:

  • Facilitate Usage and implementation of Credit Management Tools within the Region.
  • Carry out Credit assessment check and make informed credit decision for High End Kits.
  • Conduct Credit compliance during field visits to all regions.
  • Carry out on the spot assessment of Credit compliance of the field team.
  • Analyze credit data on sales results and develop operational plans and to address performance gaps and improvement.

Stakeholders Management:

  • Reach all quantitative and qualitative targets set by the customer finance department on Late to first payment, bounce backs, Repossession and Payment Agents.
  • Carry out a quarterly credit Campaign that keeps all Credit metrics within acceptable threshold.
  • Conduct Weekly recovery Committees with all Stakeholders within the Region.
  • Ensure Team’s participation and every Credit related activity (Field Clinic, Credit Campaign) within the region of coverage.
  • In collaboration with the Business Stakeholders department, will work with our customers to understand their needs and provide improvement to seamless and better payment channel in the zone/region.
  • Manage additional ad hoc tasks as assigned by Customer Finance Department.

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